Technology Support Officer

• Join our dynamic and rapidly expanding team as we embark on an exciting journey of organisational growth and innovation, working towards our vision of becoming Australia's Port for the Future.
• Work on meaningful initiatives that will help create prosperity for the North Queensland's communities.
• Enjoy an environment that provides attractive benefits including flexibility, true work-life balance and generous opportunities for professional development.

About the Port

The Port of Townsville Limited (the Port) has been actively shaping the future of Townsville and North Queensland for 160 years.

Today, we are Australia's largest port for zinc, lead, copper, sugar and fertiliser. Additionally, we handle more motor vehicles and containerised goods than any other port in Northern Australia. The goods that flow through our ports are grown, mined, manufactured and used to better the lives of more than 800,000 people across a vast catchment area, spanning from Hinchinbrook to the Burdekin and west to Mount Isa.

On average, more than 8 million tonnes of goods, worth more than $10 billion, cross our wharves each year. Thanks to our customers, we are one of the country's most diverse ports, linking more than 30 different commodities to 130 ports in 44 countries.

The Townsville port is also an increasingly strategic forward mounting location in Australia's Defence capabilities, as well as an important tourism enabler due to its modern dedicated cruise ship terminal.

Working with us

The Port of Townsville is expanding its team of passionate and innovative professionals as we undergo a period of significant and sustainable growth.

We are currently undertaking the biggest port expansion in our history, trade volumes are expected to triple by 2050 as new projects in rare earth, critical minerals and renewable energy come to realisation and demand for Defence and cruise shipping capacity is rapidly increasing.

In the coming years we will be challenged to continue to deliver highly competitive day to day port operations, drive improvements in sustainability across all areas of the business and deliver major capital works projects that will ensure our capacity to facilitate the trade demands of the future.

We are currently looking for exceptional talent to join our team as we embark on this journey. Are you a proactive and ambitious individual with a passion for making a real impact? This is your chance to be part of a collaborative and forward-thinking environment where your ideas and contributions will be valued.

The Port provides a supportive workplace culture that is committed to improving diversity and fostering inclusivity. With a strong focus on nurturing growth and continuous learning, you'll have the resources and guidance to excel in your role and beyond.

About the role and you

As the Technology Support Officer, you will report to the Technical Services Supervisor and be responsible for delivering customer focused, best-practice solutions for the Port's technology service desk and associated systems.

Your primary role will be to manage and maintain first and second level technical support requests from the Port's user's including user administration, user onboarding/offboarding, device setup and deployment, assist with troubleshooting networks, systems, and devices, and ensure the confidentiality, integrity, and availability of the organisation's data. You will be responsible for triage of the Port's technology service desk requests to action or to escalate to the appropriate Technology Services team member. In addition to your core duties, at times you may be asked to undertake tasks that are outside your usual span of duties but that are within the range of your capabilities.

Experience you'll need

To be successful in the role, you will be required to:

• Support, manage and resolve technical enquiries via the technology service desk
• Liaise with Port users to establish priorities and ensure service levels are met
• Assist with priority tasks and overdue items, coordinating resolutions to complete tasks
• Effectively communicate with all staff members on technology-related matters
• Providing support/training with hardware, software and technical equipment
• Establish and support user accounts, ensuring appropriate access to network and technology resources
• Assist with monitoring of devices, systems and network infrastructure
• Assist the Network Systems Administrator with identifying and resolving system and network issues
• Assist the Cyber Security Analyst with identifying and resolving information security events
• Configuration and deployment of end-user devices (Laptop, Tablets, Phones)
• Support Microsoft Intune and Autopilot for endpoint devices
• Support the Port's IoT and OT infrastructure including printers, video conferencing, AV facilities, IP telephony and network services
• Software installations, and troubleshooting
• Contribute to the implementation, development and maintenance of the Port's standards, procedures and systems to drive business improvement initiatives and improve cyber security posture
• Develop and maintain systems documentation as well as end-user documentation for applications, including vendor-supplied documentation as well as Port-specific material
• Maintain knowledge of the latest technology trends and advancements especially in relation the Port's technology footprint. This includes, but is not limited to, conducting regular research, attending relevant workshops and seminars, and engaging with industry experts
• Analyze, develop and propose methods to improve technology procedures and processes to improve efficiencies and promote continuous improvement and innovation
• Ensure skills and competencies are kept up-to date
• Perform other duties as allocated by the Technical Services Supervisor or Manager Innovation and Digital
• Participate in port emergency responses and associated training, as directed to assist with successful restoration of the Port back to an operating capacity in the event of an emergency

For a more comprehensive understanding of the position's requirements, please refer to the Position Description available on our website.

Application process

• Click apply and follow the prompts
• Attach your current resume and a cover letter to your application
• Applications close 11pm Sunday, 8 June 2025

For enquiries, please contact ***************@townsville-, noting that applications must be submitted via our recruitment site - email applications will not be accepted.

At the Port of Townsville, we value and celebrate the diversity of our community and recognise that it enriches our workplace. We strongly encourage applicants from all backgrounds to come forward, confident that you will be met with respect and consideration. We are committed to ensuring our working environment is safe and welcoming.

If you are an applicant who faces challenges due to cultural barriers or disabilities, please know that we are here to support you throughout the application process. We strive to create a welcoming and accessible recruitment experience for all candidates, and we encourage you to approach us if you require any assistance or accommodations.

Together, let's build a workforce that thrives on inclusivity and embraces the strengths that everyone brings to our team.

Port of Townsville Limited is an Equal Opportunity Employer.
Aboriginal and Torres Strait Islander people are encouraged to apply.