Technology Support Officer

6 days ago

Townsville, Queensland, Australia Queensland Police Service Full time $60,000 - $80,000 per year


Your Key Accountabilities
  • Provide technical support (including backups and system administration) for a fleet of assets including desktops, laptops, printers, MFDs, mobile devices, servers, on-site network equipment and technology assets.
  • Monitor and action ITSM tool queues as delegated, escalate issues when required, and maintain customer communications regarding the progress of jobs.
  • Use Active Directory tools and monitoring tools to assist in providing access controls and remote monitoring of computers and file services.
  • Provide verbal and written advice to managers and customers regarding technology issues and proposed solutions.
  • Assist with technology support and technical specifications for BAU and project related activities.
  • Participate in the implementation of technology refresh and technology uplift activities.

Role Requirements

Technical/ Operational/ Educational experience

Highly Desirable
  • Minimum of 3 years' experience in an enterprise-scale ICT services environment.

Desirable
  • Knowledge of ITIL framework;
  • Knowledge of mobile device technologies;
  • Knowledge of Windows Server (2008 and above);
  • Knowledge of Windows 7 / SOE and above;
  • Knowledge of ITSM tool management for IT service delivery.

Other

This position is required to:
  • Undertake on-call duties, overtime and work outside normal business hours;
  • Travel intra and inter-state as needed;
  • Possess a current open Queensland "C" class driver's licence;
  • Participate in deployments and 24/7 roster during emergency and major incident events;
  • Perform some manual tasks e.g. moving computers and printers (Workplace Health and Safety policies apply).

SFIA Skills

Level:

Skill Code(s)

ASUP: HSIN: ITOP:

NTAS:

Occupational group

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