Provider Services Officer

The Provider Services Officer will represent HCF in a friendly and professional manner. They are responsible for providing outstanding customer service and accurate information to providers and HCF members.

About the Role

As a Provider Services Officer, you will be responsible for providing excellent service to HCF Providers and existing Members. You will demonstrate exceptional phone based communication skills and will treat every call with the highest level of professionalism to ensure Providers and Members receive a positive customer experience.

This is a 12 month, full time contract role based at our Parramatta contact centre, with hybrid working available. You are required to work in the office, a minimum of two days a week. Hours of operation are Monday to Friday, 8am to 5:30pm.

In this role you will be responsible for the following;

• Managing high volume inbound calls from providers and members
• Manage complex enquires and resolve these within SLAs
• Maintain confidentiality and accuracy of provider and member details and information
• Communicate and liaise professionally with internal and external stakeholders
• Insure to comply with companies policies and procedures

About You

You will be a self–motivator who thrives working in a customer centric environment. You will have previous experience in a contact centre or Claims role. To be successful you will have:

• Strong commitment to providing outstanding customer service
• Ability to adapt positively to changing work practices and needs
• Excellent telephone and written communication skills
• High attention to details and numbers
• Intermediate computer and accurate typing skills.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion

We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance

We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• 50% subsidy on HCF hospital and/or extras cover
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth

We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition –

to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.