Senior Client Services Officer

Location - Lidcombe Ongoing - Full-Time (35 HPW) Clerk Grade 3/4, base salary ($84,659 - $92,701), plus employer's contribution to superannuation and annual leave loading
Your role
The Coroners Court is responsible for managing all unexpected deaths, fires or explosions that are reported to a Coroner in New South Wales.
The Senior Client Service Officer is part of the Court registry team which provide administrative and court support to Coroners as well as giving guidance to bereaved families and other stakeholders.
What you'll do
The role requires you to work in a challenging, high volume, fast paced, dynamic and sensitive operational environment.
Empathy and high-quality engagement with all court clients is essential.
Persons seeking to work at the Coroners Court need to be compassionate and have a high level of personal resilience.
as the role involves exposure to sensitive and graphic content, including images, photographs and discussions relating to violence, death and homicide matters.
The role is based at Lidcombe and attendance is required on-site each day.
In this role, you will be responsible for:
Providing complex and high-quality administrative services within a court location Supervising, guiding, training and providing support to a small team Liaising with a wide range of internal and external clients Effectively allocating time, tasks and resources to achieve daily goals Managing complex inquiries and provide procedural assistance to clients and staff including researching, interpreting legislation, policy and court procedures
What we're looking for
Ability to meet the demands of a high pressured and fast paced work environment Experience managing, developing and motivating a small team
The ability to quickly adapt to change and build rapport with colleagues
Strong written, verbal and administrative communication skills across a variety of office platforms
Capacity to contribute to the development and implementation of initiatives that seek to improve work practices
A strong commitment to delivering empathic and sensitive client service Someone who values teamwork and ethical behaviour with effective listening skills The ability to maintain confidentiality, discretion and professionalism at all times
Download the role description and information about accepting a role with Court Services and the potential hazards.
If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.
To apply directly via the DCJ Careers site click here.
Search for the job and click the 'Apply now' button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.
If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.
We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities.
We're focused on breaking, rather than managing, disadvantage.
It's work that really matters.
Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment
Are you ready to join us?
Click apply, prepare and attach 3 documents:
1 - A short letter to introduce yourself and let us know why you believe you are a good fit for this position (1 page)
2 - An up-to-date résumé (maximum 5 pages)
3- A cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
Using a workplace example, can you describe how you have contributed to developing team capability.

When have you had to assist others to adhere to legislation or a code of conduct? What happened? How was it resolved?
Applications close Sunday 21 September 2025 at 11:59pm AEST.
Got a question?
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Iain Watt on 02 8584 7*** or at *********@justice.nsw.gov.au.
If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Maren Heldt | Talent Acquisition Officer, via 0447 682 *** or ***********@dcj.nsw.gov.au.
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds.
This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role.
We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/Careersat DCJ/

---