Team Leader, Quality Assurance and Capability

Take hold of a monster opportunity and join ART Life as a Team Leader, Quality Assurance and Capability. If you're a good fit for this role and live in either Brisbane or Sydney, we'd love you to apply.

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

This is a strategic leadership opportunity with long-term impact. You'll support a team on its journey of growth, uplifting capability, strengthening collaboration, and embedding a culture of excellence across ART Life Operations.

With a remit that spans Claims and Underwriting enablement, you'll help evolve practices, broaden technical focus, and improve engagement with business stakeholders. This role offers the chance to build something enduring, with the support of a leadership team that values foresight, clarity, and collaboration.

Day to day, you'll:

• Lead a team of Quality Assurance and Technical Specialists across Claims and Underwriting.
• Coordinate quality assurance reviews and supporting the development and delivery of technical learning initiatives.
• Oversee the operational implementation and refinement of the Underwriting Rules Engine (URE).
• Foster strong partnerships and a collaborative culture to drive consistency and quality in team outputs.
• Support ongoing improvement in Claims QA to enhance engagement, efficiency, and outcome delivery.
• Enable Claims and Underwriting Technical Specialists to focus their expertise strategically to maximize value for the business.
• Foster a high-performing, collaborative, and member-focused team culture.
• Represent your team in operational forums and contributing to cross-functional initiatives.

This role is a permanent opportunity.

Location: Brisbane or Sydney

About you

You're a confident, people-first leader who thrives on guiding teams through growth and transformation. You know how to build trust, unify diverse specialties, and inspire others to see the bigger picture. You're strategic, emotionally intelligent, and ready to lead a team through its next chapter of growth and impact.

• You have proven leadership experience and a passion for coaching and capability uplift.
• You have Life insurance expertise in claims and/or underwriting or quality assurance.
• You have strong communication and stakeholder engagement skills.
• You have a sharp eye for detail and analytical skills.
• You have the ability to manage multiple priorities with focus and clarity.

About us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close COB 13 October 2025.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.