Customer Support Officer

1 week ago

Liverpool NSW, Australia Liverpool City Council AU Full time $75,406 - $82,000 per year

WHY US:

We believe it's important to do work that matters to you personally. There are so many opportunities at Liverpool that celebrate and enrich our community now and for the future. Join our dedicated teams working with children, in our award-winning library, or in recreation, events, customer service and community development.

JOB DETAILS

2 X Perm full Time 35 hours, 5 days/week $75,406.46 to $82, % super

JOB DESCRIPTION

We are looking for experienced Customer Support Officers to provide exceptional service to our residents and community. This role serves as the primary point of contact between the community and its customers, aiming to build positive relationships, foster customer resolutions, and maintain satisfaction.

You will be reporting to the Customer Service Lead and working within the broader Customer Experience team.

You will be responsible for providing high quality customer service and processing all inbound customer service requests and enquiries including call centre, face to face (over the counter) and administration. This position is fast paced and would suit an applicant with high volume customer service experience.

ABOUT YOU

  • Relevant certification in customer service and/or other related customer service training
  • Demonstrated ability in delivering customer service in various service delivery models (face to face and call centre)
  • Proficient in using customer service software such as CRM systems and other related systems
  • Ability to process forms, enquiries and customer requests
  • Experience in administrative tasks including end of day reconciliations
  • Ability to speak clearly, listen actively, and explain information in a simple and concise manner and excellent written communication skills
  • Understand and relate to the customer's enquiries, showing compassion in responses
  • Quality in information gathering and documentation, ensuring accuracy
  • Being adaptable in a fast-paced environment while new technologies and/or processes are being introduced
  • Customer enquiry management with the ability to resolve/escalate/deescalate situations
  • Work in a team environment and with all internal stakeholders
  • Professional working manner with a positive attitude
  • Class C Drivers Licence

BENEFITS OF WORKING AT LCC

  • Salary will be dependent on the relevant skills, experience, and competencies of the successful applicant within the specified range

  • Ability to access 2 health and wellbeing days per year

  • Be part of a passionate, energetic, and supportive multi-disciplinary team

  • Great office location in the heart of the Liverpool CBD, close to public transport and with subside parking available; and

  • Professional development opportunities, including training courses and study assistance for further education

Liverpool City Council is committed to providing a working environment that supports all employees to reach their full potential.

To be eligible to apply for permanent positions at Liverpool City Council, you need to be an Australian Citizen or Permanent Resident.

We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including First nation people, people with disability, LGBTIQ and culturally diverse communities to join Council.

All successful candidates will be required to obtain a National Police Check as part of the recruitment process and may be required to undergo a pre-employment medical check

CLOSING 16 October 2025

Be part of creating the future, for further information about the position please contact Samata Billa, Talent Acquisition Partner

  • Customer Support Officer

    16 hours ago

    Liverpool, Australia Ability Options Full time

    Join a passionate team within a rewarding field in Liverpool! - Work laptop + phone + training provided - Comprehensive employee benefits, including $15,900 in NFP Salary Packaging **Our mission is to support people who need assistance to achieve their aspirations and inclusion in the community. We have hundreds of talented people at Ability Options across...

  • Customer Support Officer

    2 days ago

    Liverpool, Australia Liverpool City Council Full time

    **WHY US**: We believe it’s important to do work that matters to you personally. There are so many opportunities at Liverpool that celebrate and enrich our community now and for the future. Join our dedicated teams working with children, in our award-winning library, or in recreation, events, customer service and community development. **JOB DETAILS** 2...

  • Customer Support Officer

    1 week ago

    Liverpool, New South Wales, Australia Liverpool City Council Full time $75,406 - $82,000 per year

    Customer Support OfficersWHY US:We believe it's important to do work that matters to you personally. There are so many opportunities at Liverpool that celebrate and enrich our community now and for the future.  Join our dedicated teams working with children, in our award-winning library, or in recreation, events, customer service and community...

  • Customer Service Officer

    2 weeks ago

    Liverpool, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **NSW, Whitlam Leisure Centre - Liverpool 2170** - Great career paths and development with an entrepreneurial organisation - Free facility access - Opportunity to make a real difference to our community This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions. **The...

  • Business Support Officer

    4 days ago

    Liverpool, Australia Liverpool City Council Full time

    **Business Support Officer 2445 (Planning and Compliance Directorate)** 12 months Temporary Full Time - 35 hours, 5 days per week **Salary: Grade 9 - $70,734.40 - $77,354.84 plus super** **ABOUT US** Liverpool is a vibrant city that lies in the heart of Greater Western Sydney. With a total of 42 suburbs and a population of 223,000 coming from different...

  • NDIS Support Coordinator

    2 weeks ago

    Liverpool, Australia isma Advisory and Support Service Full time $75,000 - $88,000 per year

    We have an exciting opportunity for an experienced NDIS Support Coordinator to join our growing team of Support Coordinators based in Liverpool.About Us:The Autism Advisory and Support Service (AASS) is an Autism support service which has a multidisciplinary team of therapists and dedicated Support Coordinators, servicing the south west Sydney area. We are...

  • Library Customer Service Officer

    1 week ago

    Liverpool, Australia Liverpool City Council AU Full time $60,000 - $90,000 per year

    WHY US:We believe it's important to do work that matters to you personally. There are so many opportunities at Liverpool that celebrate and enrich our community now and for the future. Join our dedicated teams working with children, in our award-winning library, or in recreation, events and community development.JOB DETAILS1 X Perm Part Time 21 hours, 5...

  • Ndis Support Coordinator

    16 hours ago

    Liverpool, Australia Autism Advisory and Support Service Full time

    This is an exciting time to be working at AASS! Our team is growing and we are looking for an **experienced and driven NDIS Support Coordinator** to join our collaborative, friendly and dedicated team based in Liverpool. We know that our staff are our most valuable assets so we strive to provide a supportive work environment that promotes staff wellbeing....

  • Administration Officer

    4 days ago

    Liverpool NSW, Australia NSW Health Full time $60,000 - $70,000 per year

    Employment Type: Permanent Full Time, 38 hours per weekLocation: Liverpool HospitalPosition Classification: Administration Officer Level 3Remuneration: $68, $70,468.72 per annumRequisition ID: REQ611570Application Close Date: 09/11/2025Interview Date Range: 12/11/2025 – 19/11/2025Contact Details: Huss Hassan | | About the OpportunityLiverpool Hospital is...

  • Community Support Worker

    1 week ago

    Liverpool, Australia Advantage Healthcare Support Nursing Agency Full time

    **Location: Liverpool area** Advantage Healthcare Support Nursing Agency is a well-established yet contemporary organisation that provides support services to people with a disability with respect, courtesy, and dignity. As a Community Support Worker, you will be part of a dedicated team that makes a difference to the lives of the people we take care of. We...