Customer Support Officer

18 hours ago

Liverpool NSW, Australia Liverpool City Council AU Full time $75,406 - $82,000 per year

WHY US:

We believe it's important to do work that matters to you personally. There are so many opportunities at Liverpool that celebrate and enrich our community now and for the future. Join our dedicated teams working with children, in our award-winning library, or in recreation, events, customer service and community development.

JOB DETAILS

2 X Perm full Time 35 hours, 5 days/week $75,406.46 to $82, % super

JOB DESCRIPTION

We are looking for experienced Customer Support Officers to provide exceptional service to our residents and community. This role serves as the primary point of contact between the community and its customers, aiming to build positive relationships, foster customer resolutions, and maintain satisfaction.

You will be reporting to the Customer Service Lead and working within the broader Customer Experience team.

You will be responsible for providing high quality customer service and processing all inbound customer service requests and enquiries including call centre, face to face (over the counter) and administration. This position is fast paced and would suit an applicant with high volume customer service experience.

ABOUT YOU

  • Relevant certification in customer service and/or other related customer service training
  • Demonstrated ability in delivering customer service in various service delivery models (face to face and call centre)
  • Proficient in using customer service software such as CRM systems and other related systems
  • Ability to process forms, enquiries and customer requests
  • Experience in administrative tasks including end of day reconciliations
  • Ability to speak clearly, listen actively, and explain information in a simple and concise manner and excellent written communication skills
  • Understand and relate to the customer's enquiries, showing compassion in responses
  • Quality in information gathering and documentation, ensuring accuracy
  • Being adaptable in a fast-paced environment while new technologies and/or processes are being introduced
  • Customer enquiry management with the ability to resolve/escalate/deescalate situations
  • Work in a team environment and with all internal stakeholders
  • Professional working manner with a positive attitude
  • Class C Drivers Licence

BENEFITS OF WORKING AT LCC

  • Salary will be dependent on the relevant skills, experience, and competencies of the successful applicant within the specified range

  • Ability to access 2 health and wellbeing days per year

  • Be part of a passionate, energetic, and supportive multi-disciplinary team

  • Great office location in the heart of the Liverpool CBD, close to public transport and with subside parking available; and

  • Professional development opportunities, including training courses and study assistance for further education

Liverpool City Council is committed to providing a working environment that supports all employees to reach their full potential.

To be eligible to apply for permanent positions at Liverpool City Council, you need to be an Australian Citizen or Permanent Resident.

We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including First nation people, people with disability, LGBTIQ and culturally diverse communities to join Council.

All successful candidates will be required to obtain a National Police Check as part of the recruitment process and may be required to undergo a pre-employment medical check

CLOSING 16 October 2025

Be part of creating the future, for further information about the position please contact Samata Billa, Talent Acquisition Partner

  • Customer Support Officer

    4 days ago

    Liverpool, Australia Global Skills Full time $50,000 - $70,000 per year

    Do you have a passion for helping people? Do you thrive in a fast-paced and customer-centric environment? If this sounds like you, Global Skills are currently recruiting for a Customer Support Officer to join our Liverpool team. Global Skills is a highly regarded and successful Employment Services Provider with a history of over 34 years providing support...

  • Customer Support Officer

    22 hours ago

    Liverpool, Australia Liverpool City Council Full time

    **WHY US**: We believe it’s important to do work that matters to you personally. There are so many opportunities at Liverpool that celebrate and enrich our community now and for the future. Join our dedicated teams working with children, in our award-winning library, or in recreation, events, customer service and community development. **JOB DETAILS** 2...

  • Customer Support Officer

    16 hours ago

    Liverpool, New South Wales, Australia Liverpool City Council Full time $75,406 - $82,000 per year

    Customer Support OfficersWHY US:We believe it's important to do work that matters to you personally. There are so many opportunities at Liverpool that celebrate and enrich our community now and for the future.  Join our dedicated teams working with children, in our award-winning library, or in recreation, events, customer service and community...

  • Disability Support Worker

    4 days ago

    Liverpool, Australia ML Support Services Full time

    **ABOUT ML SUPPORT** We are an energetic and dynamic organisation dedicated to supporting and empowering people to achieve their personal ambitions and enrich their futures. Working with us, you will be promoting health, wellbeing and social inclusion by supporting our customers to achieve their goals and aspirations. **ABOUT THE ROLE** We are seeking...

  • Administration Support Officer

    4 days ago

    Liverpool, Australia Anglicare NSW ACT Full time

    Liverpool, Australia Reference: 6696353 - **Full-time and permanent contract**: - ** Competitive hourly rate from $39.24 to $45.34** **(depending on qualifications), plus 11.5% superannuation**: - ** NFP salary packaging**: - ** Ongoing training and support** **Join Our Team as an Administration Support Officer!** Are you passionate about making a...

  • Customer Service Officer

    1 week ago

    Liverpool, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **NSW, Whitlam Leisure Centre - Liverpool 2170** - Great career paths and development with an entrepreneurial organisation - Free facility access - Opportunity to make a real difference to our community This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions. **The...

  • Library Customer Service Officer

    3 weeks ago

    Liverpool, Australia Liverpool City Council Full time

    OverviewJoin to apply for the Library Customer Service Officer role at Liverpool City Council.1 X Perm Part Time 21 hours, 5 days per week over a 7-day bandwidth. Salary: $41.27 to $45.13 per hour + super.Why UsWe believe it's important to do work that matters to you personally. There are opportunities at Liverpool that celebrate and enrich our community now...

  • Library Customer Service Officer

    3 weeks ago

    Liverpool, Australia Liverpool City Council Full time

    OverviewJoin to apply for the Library Customer Service Officer role at Liverpool City Council.1 X Perm Part Time 21 hours, 5 days per week over a 7-day bandwidth. Salary: $41.27 to $45.13 per hour + super.Why UsWe believe it's important to do work that matters to you personally. There are opportunities at Liverpool that celebrate and enrich our community now...

  • Business Support Officer

    3 days ago

    Liverpool, Australia Liverpool City Council Full time

    **Business Support Officer 2445 (Planning and Compliance Directorate)** 12 months Temporary Full Time - 35 hours, 5 days per week **Salary: Grade 9 - $70,734.40 - $77,354.84 plus super** **ABOUT US** Liverpool is a vibrant city that lies in the heart of Greater Western Sydney. With a total of 42 suburbs and a population of 223,000 coming from different...

  • Administration Officer

    1 week ago

    Liverpool NSW, Australia South Western Sydney Local Health District Full time $60,000 - $72,000 per year

    Employment Type: Temporary Full Time, 38 hours per week up until 19/09/2025Location: Liverpool HospitalPosition Classification: Administration Officer (Lvl 2) - Allied Health - Temp FTRemuneration: $1, $1,268.15 per week Requisition ID: REQ578526Application Close Date: 09/06/2025Interview Date Range: 11/06/2025 – 18/06/2025Contact Details: Renu Singh –...