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Customer Support Officer

2 weeks ago

Liverpool, Australia Global Skills Full time $40,000 - $60,000 per year

Do you have a passion for helping people? Do you thrive in a fast-paced and customer-centric environment?

If this sounds like you, Global Skills are currently recruiting for a Customer Support Officer to join our Liverpool team.

Global Skills is a highly regarded and successful Employment Services Provider with a history of over 34 years providing support to our community, job seekers and employers through the provision of high quality and tailored employment services. As a long-standing provider, our success has been driven by our commitment to providing outstanding customer service and our willingness to work in partnership with our job seekers and employers to achieve their goals.

Global Skills is currently seeking a Customer Support Officer based at our Liverpool Office.

Some of the Customer Support Officer duties include:

  • Greeting job seekers upon their arrival
  • Assisting job seekers with scheduling appointments, job search, and any general enquiries
  • Assisting the team with administrative duties as required

Successful candidates for these roles will:

  • Share our commitment to providing the highest standard of customer service
  • Have a passion for helping others and making a difference
  • Possess exceptional communication skills and an ability to build rapport
  • Possess good administrative and computer skills
  • Take pride in assisting customers and helping resolve queries in a first point of contact role
  • Be willing to provide a satisfactory Criminal Record Check, Working with Children Check and other checks as deemed necessary
  • Be eligible to work in Australia
  • Be expected to comply with all Information Security and Privacy requirements
  • Be able to work full-time hours onsite, Monday to Friday
  • Experience in Employment Services (jobactive, Workforce Australia, DES, TTW) or a call centre environment is highly regarded

This position is open to both experienced industry professionals and candidates looking to start a new career in a very rewarding industry.

Working at Global Skills

Global Skills prides itself on being a supportive and inclusive employer and actively encourages applications from People with Disability and candidates from a Culturally and Linguistically Diverse, First Nations or from the LGBTQIA background.

Our workplace diversity supports our business innovation and success. We welcome candidates of all abilities and are committed to providing a supportive and accessible workplace. If you require any accommodations during the application process or while working with us, please let us know how we can support you.

We provide ongoing training to our employees, ensuring they have the knowledge and skills to support inclusivity and diversity in the workplace.

Our employees benefit from:

  • Competitive salaries and conditions
  • Employee Assistance Program to support your wellbeing
  • Monthly rostered day off option
  • A paid day off for your birthday
  • One-week additional annual leave per year for staff with over 5 years of service
  • An annual staff development allowance to strengthen skills, qualifications and opportunities for progression
  • Access to an unlimited, fully paid staff development program delivered by external industry experts
  • Employee Discount Program with a variety of leading retailers including Woolworths, Uber Eats, Event Cinemas
  • Employment with a highly reputable organisation, where staff benefit from an established management team who prioritise staff growth, progression and active engagement in our organisation.

How to Apply

Apply via SEEK, Employment Hero or email Adrianna on [email protected]

Learn more about Global Skills by visiting