Library Customer Service Officer

1 week ago

Liverpool, Australia Liverpool City Council Full time
Overview

Join to apply for the Library Customer Service Officer role at Liverpool City Council.

1 X Perm Part Time 21 hours, 5 days per week over a 7-day bandwidth. Salary: $41.27 to $45.13 per hour + super.

Why Us

We believe it's important to do work that matters to you personally. There are opportunities at Liverpool that celebrate and enrich our community now and in the future. Join our dedicated teams in libraries, recreation, events and community development.

Job Details
  • Position: Library Customer Service Officer
  • Employment type: Permanent Part Time
  • Hours: 21 hours per week, rostered across 5 shifts (2 mornings, 2 afternoons, and 1 evening or weekend shift)
  • Location: Based at Liverpool with work across libraries and locations
Job Description

We are looking for a Library Customer Service Officer to deliver best practice library services across our libraries. The role is 100% customer facing and previous public library experience is highly regarded. This position requires ALIA recognised qualifications as library technician or above.

About You / Qualifications
  • Completion or progress towards a Diploma in Library and Information Science or equivalent, conferring eligibility for associate membership of the Australian Library and Information Association
  • Class C Drivers Licence
  • Demonstrated experience in a customer service environment including cash handling
  • Demonstrated ability to lead and work within a multi-branch team
  • Experience in guiding staff and customers in policies, procedures, equipment use, and access to the collection
  • Assisting with information enquiries
  • Enthusiasm for Library innovation and experience with upgrades and change
  • Experience in a public library and with inter-library loans, collection management and digital services
  • Knowledge of Library Management Systems, digital technology and corporate systems
Benefits
  • Salary dependent on relevant skills, experience and competencies
  • Learning and development opportunities
  • Subsidised parking and proximity to Liverpool station
  • Health and wellbeing benefits including Health and Wellbeing Leave and access to Employee Assistance Program
  • Fitness Passport membership
Requirements & Compliance
  • Working with Children Check (mandatory)
  • National Police Check and may require a pre-employment medical check
How to Apply

Please click the 'Apply' button. Submit a covering letter, current resume, and responses to selection/essential criteria. A copy of the position description is available.

Closing date: 23 September 2025

Contact

For more information about the position, please contact Samata Billa, Talent Acquisition Partner at billas@liverpool.nsw.gov.au


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