Manager Customer and Community Services

1 week ago

Adelaide, South Australia City of Mitcham Council Full time $90,000 - $120,000 per year

Three-year contract, full-time opportunity

Salary to be negotiated (dependent on skills and experience)

Are you a creative leader passionate about driving change and fostering community connection? The City of Mitcham is seeking a Manager Customer and Community Services to lead key organisational functions and deliver impactful services to our community. If so, we invite you to apply for the role of Manager Customer and Community Services at the City of Mitcham.

The Role

Reporting to and working closely with the General Manager Community and Organisational Services, the Manager Customer and Community Services is responsible for leading a diverse team and shaping initiatives, systems and processes that meet Council and Community expectations. In this role you will oversee:

  • Customer Communications and Information Management
  • Workplace Health and Safety (WHS)
  • Internal Audit, Risk, and Emergency Management
  • Volunteer Services
  • Community Transport and Connection Initiatives
  • Disability Access & Inclusion Plan (DAIP)

About You

To be successful in this role you will have:

  • Qualifications: a relevant tertiary qualification in Community, Workplace Health and Safety, Customer Communications and services, information management and/or business administration or demonstrated equivalent experience.
  • Workplace Expertise: Strong background in Workplace Health and Safety (WHS), Internal Audit, Risk Management, Customer Service, Information Management, and working with Volunteers and Vulnerable Communities.
  • Strategic Leadership: Proven ability to set strategic direction at team or departmental levels.
  • Community Engagement: Experienced in delivering high-quality customer service tailored to diverse community needs.
  • Team Leadership: Skilled in supervising and leading teams, managing performance, and providing ongoing support and guidance.
  • Improvement & Change: Knowledgeable in continuous improvement, change management, and quality management principles.
  • Sector Awareness: Maintains up-to-date understanding of current trends and reforms within the sector.
  • Technical Skills: Proficient in Microsoft Office applications.
  • Interpersonal & Communication Skills: Advanced verbal and written skills, with the ability to negotiate, influence and motivate, whilst building Builds trust and credibility with people from diverse backgrounds.
  • Adaptability: Creative, innovative, and flexible in responding to change.
  • Analytical Thinking: Strong problem-solving and decision-making skills, with a focus on exploring new and effective solutions.

Please refer to the attached Position Profile for more information on this position, the responsibilities and the essential/desirable criteria.

To Apply

To apply please click on the appropriate link and provide a copy of your current resume and cover letter outlining your relevant knowledge, skills, experience and intention to apply for this opportunity.

For a confidential discussion please contact Kate O'Neill, General Manager Community and Organisational Services via her Executive Assistant on

Applications close 5.00pm on 3 September 2025.

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