Customer Service Manager

2 weeks ago

Adelaide, South Australia EGM Partners Full time $100,000 - $120,000 per year

Are you an experienced customer service leader looking to make an impact?

MAC Trade Services is seeking a Customer Service Manager to lead their Adelaide based team and ensure an outstanding experience for their customers nationwide.

About us:

Founded in 2014, MAC Trade Services has grown to become one of South Australia's largest energy services companies. They deliver over 5,000 home and business upgrades each year, from solar and batteries to hot water, air conditioning, lighting and EV charging. Partnering with major energy retailers, they are helping thousands of Australians reduce reliance on fossil fuels and move towards a sustainable future.

About the role:

Reporting to the Head of Operations, you will lead a team of six Customer Service Officers who handle a high volume of inbound enquiries (300–500 calls per day, plus emails and walk-ins). This team supports customers with a wide variety of needs including installation bookings, rebate claims, product enquiries, troubleshooting issues, and assisting contractors to deliver jobs. Customers come from all walks of life, so adaptability, professionalism, and empathy are key to ensuring everyone receives the best possible service.

As Customer Service Manager, you will:

  • Lead, coach, and mentor the Customer Service team to deliver exceptional service outcomes
  • Oversee enquiries ranging from installation bookings and government rebate claims to troubleshooting solar, battery and hot water issues
  • Support trades and contractors to ensure customer jobs run smoothly
  • Resolve escalated customer matters with professionalism and care
  • Drive process improvements and implement strategies to enhance customer satisfaction
  • Monitor team performance, call volumes, and reporting for leadership visibility
  • Foster a culture of openness, collaboration, and accountability

About you:

We are seeking a motivated and empathetic leader who can balance people leadership with operational delivery. You will bring:

  • At least 5 years' customer service leadership experience, ideally in energy, utilities, construction or similar inbound call centre environments
  • Proven ability to coach, motivate and develop staff while managing high call volumes
  • Strong communication skills and the ability to navigate sensitive or complex customer situations
  • A hands-on approach with the ability to lead by example and support your team day to day
  • Commercial awareness and process improvement skills to enhance efficiency and customer experience
  • A genuine interest in sustainability and making a positive impact in the clean energy sector

Why this opportunity?

  • Salary of $120K + Super with bonus potential up to 10% annually
  • Flexible work arrangements and unique perks like a paid Doona Day
  • A supportive, workplace with engaged leadership
  • Be part of an organisation passionate about sustainability
  • Career development pathways and investment in your professional growth

Next Steps:

If you're an experienced customer service leader looking to take on a rewarding role in a growing, purpose driven organisation, we'd love to hear from you. Apply today If you would like more information ahead of applying, please contact Mitchell Clarke

  • Customer Service Manager

    4 days ago

    Adelaide, South Australia Asset Personnel Full time $60,000 - $90,000 per year

    We're looking for someone who takes pride in leading a team, thrives in a fast-paced environment, and values delivering a seamless customer experience. If you enjoy motivating others, problem-solving, and ensuring every client interaction is handled with care and professionalism, this could be the ideal next step for you.Our client is seeking a Customer...

  • Welcome Consultant- SA

    6 days ago

    Adelaide, South Australia My Plan Manager Full time $60,000 - $120,000 per year

    About usThe National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It's life changing for people with disability… but that doesn't mean it's easy to navigate. And that's where My Plan Manager comes inAs a financial intermediary operating in the NDIS ecosystem, we un-complicate the NDIS for participants by...

  • Customer Contracts Manager

    3 days ago

    Adelaide, South Australia Royal Flying Doctor Service of Australia Full time $90,000 - $120,000 per year

    Join Australia's most reputable charityFull time, position located in AdelaideFree parking and salary packaging options availableAbout the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)We are trusted leaders in providing aeromedical and primary health care services to people in remote, rural and regional locations across South...

  • Client Relationship Consultant

    2 weeks ago

    Adelaide, South Australia My Plan Manager Full time $60,000 - $90,000 per year

    Client Relationship Consultant (multiple positions)Permanent, full-time positionBased in AdelaideCandidates with WWCC & NDIS clearance preferredAbout usThe National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It's life changing for people with disability… but that doesn't mean it's easy to navigate. And that's...

  • Customer Service

    2 weeks ago

    Adelaide, South Australia Same Day Trades Full time $40,000 - $60,000 per year

    Same Day Trades is a rapidly growing, family-owned national business committed to making our employee's the best in the industry, making our employee's lives more meaningful, while delivering the best maintenance services to clients across Australia.We are on a quest for a motivated Customer Service Professional that wants to become the best in the industry...

  • Customer Service

    4 days ago

    Adelaide, South Australia people2people Full time $25,000 - $50,000 per year

    Are you a people person who enjoys helping others and creating positive customer experiences?We are currently seeking experienced Customer Service professionals who are available for short and long-term temporary assignments across Adelaide and surrounding areas.About the RolesAnswering and managing inbound calls and emailsProviding information and support...

  • Project Data Services Manager

    1 week ago

    Adelaide, South Australia Service Stream Limited Full time $120,000 - $140,000 per year

    We are proud to become a new Australian Department of Defence partner, offering career opportunities to support the delivery of Property and Asset Services across South Australia and the Northern Territory.We have a role available for a Project Data Services Manager to join our Defence division. This is a permanent full-time position that could be based at...

  • Customer Service

    2 weeks ago

    Adelaide, South Australia Arkote Full time $40,000 - $60,000 per year

    Are you confident on the phone, motivated by results, and skilled at building connections? Join our energetic, close-knit team In this role, you'll be the first point of contact for potential customers—introducing our products and services, building trust, and creating opportunities that directly contribute to business growth.This position is perfect for...

  • Customer Service Coordinator

    22 hours ago

    Adelaide, South Australia upllimited Full time $60,000 - $80,000 per year

    Role Title: Customer Service CoordinatorReports To: Supply Chain Manager ANZBusiness Unit: Supply ChainSub Business Unit: Customer Service, Warehousing and LogisticsLocation: AdelaideDivision Overview: The Customer Service Coordinator is responsible for the timely, accurate and cost-effective fulfilment of customer demand and associated materials management....

  • Customer Service

    2 weeks ago

    Adelaide, South Australia Adelaide Hospitality Warehouse Full time $45,000 - $60,000 per year

    Customer Service & Admin Superstar WantedAre you a people person with a knack for multitasking and a love for getting things done? Do you thrive in a fast-paced environment where no two days are the same? If you're ready to roll up your sleeves and be part of a fun, friendly team — this could be your perfect next roleWe're on the lookout for a Customer...