Customer Service

About the Organisation
At the Department of Treasury and Finance (DTF), you'll join a high-performing, purpose-driven team helping shape a stronger South Australia. As the State Government's trusted advisor on fiscal, economic and policy matters, our work guides decisions that impact our state's future.

Whether you're contributing to the State Budget, shaping policy, or delivering vital financial and corporate services, you'll make a meaningful impact. We offer diverse career pathways, a supportive team culture, and a strong focus on your growth and development. At DTF, your ideas are heard, your contribution is valued, and your work matters.

Within DTF, Shared Services SA helps keep government moving. We deliver essential business and finance services across areas of payroll, accounts payable and receivable, tax and financial accounting, and business systems which enable government agencies to focus on serving the community. From supporting daily operations to driving innovation, your work at Shared Services SA powers the public sector behind the scenes.

What we offer:

• No sales, just meaningful customer service

• Full-time roles, limited part-time opportunities

• Weekday work only (business hours between 8:30am -5:00pm) Optional weekend overtime

• Salary packaging - boost your take-home pay

• Fitness Passport - unlimited access to 75 gyms & pools

• Career pathways - mentoring & study assistance

• Employee Assistance Program - for you and your family

• Supportive teams and comprehensive training to support your success

About the role:
Customer Service and Helpdesk Officer - Titles Vary, But Service is the Core.

Our job titles might say Payroll, Taxation, or Accounts Payable/Receivable Officer, but at the heart of each of these roles is one key purpose: Customer Service.

You'll join a government team that provides essential support to the people keeping our state running, from health workers to administrative staff and suppliers. Whether you're answering calls about pay inquiries, following up on outstanding invoices, financial details or fines, or logging issues for resolution, your service first mindset is what counts. We don't just respond to inquiries, we want our customers satisfied and happy, one call at a time.

Here's what the role can look like depending on where you're placed:

• High volume helpdesk style roles where you'll manage 30-40 calls or 50 emails per day.

• Finance-focused roles dealing with vendors, creditors, overdue accounts, or employee fines.

• Data-entry roles with a strong focus on accuracy, drafting escalations, and system entries.

• Supportive service desks answering questions, offering advice, or redirecting queries for resolution.

Across the board, the goal is the same: provide patient, empathetic, and reliable support.

About you:
You'll thrive here if you:

• Bring empathy, patience, and resilience to every interaction.

• Are great with written and verbal communication.

• Have experience in call centres, retail, hospitality, or any role where people are the focus.

• Can juggle tasks, think on your feet, and stay calm under pressure.

• Love data & transactional work but still value people-first service.

• Learn systems quickly (bonus if you know Chris21, Oracle, Valeo).

Apply today and start making a real difference, supporting people, one call or email at a time

How to apply:

• Apply now and if shortlisted, you'll be invited to an Assessment Centre, where you are given a chance to show your strengths in a supportive setting.

• If successful, you will join our 12-month talent pool and be considered for future roles.

Click APPLY to view the Role Information Statement and special conditions or contact [email protected] for more information.

We value a diverse and inclusive workplace and strongly encourage applications from candidates who are of Aboriginal and Torres Strait Islander descent, candidates with culturally diverse backgrounds, candidates with disability and those from the LGBTIQA community.

We are committed to making reasonable adjustments to ensure a safe and healthy working environment. If you require any additional support, please provide us with details through the application process.

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.