Current jobs related to Order Management Specialist - Castle Hill, New South Wales - SMC Corporation Australia and New Zealand

  • Branch Lending Specialist

    7 days ago

    Castle Hill, New South Wales, Australia Great Southern Bank Full time $104,000 - $130,878 per year

    As our highly valuedBranch Lending Specialistbased inCastle Hillyour role will be to provide support and serve the local community as the first point of contact for our customers and their retail banking and lending needs, supporting our purpose of helping every Australian own their own home.Branch Lending Specialists build an ever-growing business network...

  • Branch Manager- Mortgage

    4 days ago

    Castle Hill, New South Wales, Australia Award Global Full time $120,000 - $180,000 per year

    About Us:Award Global, established in 2005, began as a mortgage business and has since evolved into a one-stop service provider. Our group and associated companies deliver a wide range of services, including:Fund ManagementProperty Development, Sales & ManagementMortgage Broking & Wholesale LendingCurrency ExchangeLegal & Immigration ServicesWe are committed...

  • Sales Consultant

    2 weeks ago

    Castle Hill, New South Wales, Australia Nick Scali Full time $60,000 - $80,000 per year

    We are seeking an enthusiastic and motivated Sales Consultant to join our Castle Hill team. In this role, you will provide exceptional customer service and product knowledge to drive sales opportunities and ensure customers have a memorable experience. Key Responsibilities:Deliver outstanding customer service to create the optimal Nick Scali experience. ...

  • Office Warehouse All Rounder

    4 days ago

    Castle Hill, New South Wales, Australia Air Best Fittings Full time $60,000 - $80,000 per year

    Location: Castle Hill, NSWCompany: Air Best FittingsAir Best Fittings is seeking a motivated and reliable Office & Warehouse All-Rounder to join our team in Castle Hill. This role is ideal for someone who can work independently in the office while also being hands-on in the warehouse when required.Key ResponsibilitiesHandle a variety of office administration...

  • Experienced Chef/Cook

    2 weeks ago

    Castle Hill, New South Wales, Australia Castle Hill Country Club Full time $40,000 - $60,000 per year

    Chef/ Cook -Casual About the Club Castle Hill Country Club is one of Sydney's leading private golf clubs and is home to a superb 18-hole championship course consistently ranked among the top 100 in Australia. The club's vision is to be "a premier and progressive golf club delivering exceptional golf and hospitality experiences to members and guests." About...

  • Cook

    2 weeks ago

    Castle Hill, New South Wales, Australia Crystal Migration Full time $70,000 per year

    Hudson George Café Position Opportunity: Cook About us: Located at Castle Hill NSW 2154, Hudson George is a contemporary eatery set in Sydney's leafy Hills District that brings a rich Hamptons style together with a familiar classic décor. The clean lines, accents of greenery and a light-filled alfresco area offer an intimate setting for breakfast,...

  • Property Administrator

    2 weeks ago

    Castle Hill, New South Wales, Australia Retail Projex Full time $60,000 - $80,000 per year

    About usRetail Projex is an independent property agency specialising exclusively in Australia's retail property market. We pride ourselves on delivering exceptional expertise across all aspects of retail property services, including asset management, leasing, acquisitions, divestments, and strategic repositioning.Our client-focused approach means we work...

  • Pain Management Specialist

    1 week ago

    Broken Hill, New South Wales, Australia beBeePain Full time $131,870 - $134,500

    Pain Management SpecialistThe Pain Management Specialist position plays a pivotal role in delivering high-quality services across chronic and acute pain settings. As an expert leader, you will provide clinical advice and guidance to healthcare professionals, patients, and families, ensuring optimal pain management outcomes.Key Responsibilities:Lead the...

  • Clinical Care Specialist

    1 week ago

    Broken Hill, New South Wales, Australia beBeeCare Full time $65,024 - $70,655

    Job Title: Clinical Care SpecialistProvide high-quality patient care in a collaborative environment, working closely with healthcare professionals to achieve optimal outcomes.Key Responsibilities:Support radiologists with complex procedures, ensuring seamless execution and patient safety.Maintain inventory levels of clinical supplies, streamlining...

  • Visiting Medical Officer, Primary Care

    2 weeks ago

    Broken Hill, New South Wales, Australia NSW Health Full time $125,000 - $175,000 per year

    Remuneration: Current medical registration with the Australian Health Practitioner Regulation Agency (AHPRA). Fellowship of the Royal Australian College of General Practice (FRACGP) OR Australasian College of Rural and Remote Medicine (FACRRM). Proof of recognition as a specialist by the Specialists Recognition Advisory Committee Award. Demonstrated...

Order Management Specialist

2 weeks ago

Castle Hill, New South Wales, Australia SMC Corporation Australia and New Zealand Full time $80,000 - $120,000 per year

Are you an experienced Order Management Specialist looking for a new challenge in a structured, compliance-driven environment?

We are seeking an Order Management Specialist to ensure accurate, efficient, and policy-compliant order processing, while supporting customers with order-related enquiries, returns, credit notes, and portal management. This role is crucial for maintaining data integrity, improving automation, and enforcing strict compliance with internal policies and procedures to minimise errors and disputes.

We will offer extensive in-house training to ensure a high degree of compliance to our standard company operating procedures, thus we are looking for a person who possesses both a disciplined approach to resolving automation issues, along with a high attention to detail being paramount to success.

Responsibilities include:

Sales Order Processing & Data Integrity

  • Review customer orders for accuracy and completeness, identifying errors such as invalid or superseded part numbers.
  • Maintain a touchless order processing approach, managing variations between customer documents and MP5 system data.
  • Support the transition of customers to the Automated Order Management Solution to enhance efficiency.

Product Knowledge & Customer Support

  • Develop a strong understanding of key product lines to assist with order processing.
  • Identify and suggest replacements or alternative products for discontinued items.
  • Provide policy-compliant product guidance, ensuring 100% order accuracy and obtaining customer approval before processing changes.
  • Communicate product details effectively and assist with order-related enquiries.

Customer Portal Management & Order Processing Compliance

  • Manage and update customer portals, ensuring strict compliance with company policies to prevent errors and disputes.
  • Enforce strict order placement protocols, ensuring data accuracy before processing.
  • Assist customers in transitioning to EDI or standardised invoicing and order submission methods to improve efficiency.
  • Develop into a super-user and subject matter expert, ensuring compliance and optimising process efficiency.

Returns, Credit Notes & RA Management

  • Process customer returns and credit notes, ensuring strict compliance with company policies.
  • Manage Return Authorisation (RA) requests, verifying compliance before approval and processing.
  • Coordinate with internal teams to resolve return-related discrepancies efficiently.

Application Support & System Troubleshooting

  • Support various business applications such as Esker, Zendesk, MasterPack (MP5) and Microsoft Teams.
  • Troubleshoot and resolve application issues
    , prioritising urgent requests.
  • Monitor and respond to open support tickets submitted through Zendesk & Trello.
  • Escalate alerts that cannot be resolved to appropriate departments or sections within the business.

Process Improvement & Collaboration

  • Identify opportunities for process improvement and contribute to departmental initiatives.
  • Collaborate with the IT team on AOE System change requests, issue management, and priorities.
  • Communicate and negotiate effectively with customers to encourage the use of AOE solutions or Portals.

Skills and Experience

  • 5+ years' experience in sales order processing / order management (gained from manufacturing / industrial sector)
  • Excellent interpersonal skills, with the ability to provide exceptional customer service and deliver the right outcome
  • Strong customer and negotiation-focused mindset, with the ability to negotiate effectively and escalate when necessary.
  • Ability to manage multiple tasks and deadlines efficiently.
  • Written and verbal communication is clear, concise, and confident
  • Professionalism, flexibility, and adaptability in a fast-paced environment.
  • Ability to work under pressure
  • Analytical mindset

About Us

SMC Corporation is a manufacturer of electro - pneumatic and industrial automation components, successful in providing innovative products and solutions to customers across a wide array of industries. Our success has been achieved through our commitment to providing customers with Japanese quality, customer centric design, locally manufactured products backed by unrivalled commercial support.

To help us find out more about you, please ensure you submit a Cover Letter together with your resume