Customer Applications Manager

Who are we?
Standards Australia (SA) is the peak standards development organisation in Australia, with a rich history that dates back to 1922. We proudly employ over 200 professionals dedicated to helping shape Australia's future and enabling the safe and sustainable progress of Australian communities.

Our organisation brings experts together to create national and international standards that serve as essential guidelines for products and services, ultimately benefiting the Australian community. Our vision is to be the trusted voice that delivers confidence in a changing world.

About The Role
Lead the configuration, development, enhancement, and support of CRM (Customer Relationship Management) applications, with a primary focus on Salesforce and other applications such as HubSpot.

You will manage and lead a cross-functional team and proactively step into delivery tasks—whether it's solving complex issues or driving hands-on execution—to ensure the team meets its goals.

What You'll Do

• Recruit, onboard, develop, lead and grow a team of functional consultants, developers, Technical BA and Automation Testers
• Maintain a clear and constant view of team performance and capability
• Provide regular feedback and ongoing mentoring and coaching to all team members to uplift capability and help individuals achieve their growth objectives
• Develop CRM application roadmaps to deliver current and future strategy and alignment with IT strategy
• Lead the design, configuration, administration, and support of SA CRM systems
• Proactively engage and collaborate with key stakeholders such as Business Owners, Security, Architecture, Infrastructure etc., to deliver quality end-to-end solutions
• Manage vendor relationships effectively, ensuring alignment with delivery standards, timelines, and strategic objectives
• Take a metrics driven approach to monitoring and improving system performance and health

About you

• 8+ years of experience in managing cross-functional technical teams, ideally including Salesforce professionals (developers, admins/configuration experts, testers, BAs)
• Proven experience with Salesforce configuration
• Strong understanding of Salesforce architecture, including Sales Cloud, Service Cloud, Experience Cloud, and platform capabilities
• Hands-on experience with declarative tools (Flows, Process Builder, Validation Rules) and familiarity with Apex, LWC, and integrations
• Experience working with Salesforce configuration experts and developers to deliver scalable solutions
• Experience with setting up Salesforce deployment pipelines and CI/CD practices
• Experience managing other customer-facing platforms such as HubSpot, marketing automation tools, or CRM ecosystems
• Ability to assess application health, drive platform adoption, and manage vendor relationships
• Experience with Agile development methodologies and processes
• Prior involvement with production support / incident response

Culture & Benefits
Standards Australia is proud to have been awarded the prestigious Employer of Choice Award for two consecutive years, 2023 and 2024. This recognition highlights our commitment to creating an exceptional workplace and fostering a culture of excellence. Our iCARE values form the basis of all we do - Integrity, Courage, Accountability, Respect, and Excellence.

We offer a range of
People Perks
that support flexibility, wellbeing, career growth, and recognition—helping you thrive at work and beyond.

What's next?
If Standards Australia sounds like the place for you, please submit your CV outlining your experience and suitability to this role. Eligible applicants must be Australian Citizens, Permanent Residents or have legal rights to work in Australia. Shortlisted applicants will be contacted within 15 business days of their application.

At Standards Australia, we are proud to be an equal opportunity employer and we are committed to fostering a working environment that values diversity, inclusion, and belonging. We strive to create an organisation that genuinely reflects and respects the diversity of the communities we serve; putting
people at the heart
of all we do. We welcome applications from people of all cultural and linguistic groups, people of all ages and genders, people of Aboriginal and/or Torres Strait Islander background, people with a disability, and people from the LGBTQIA+ community. Should you need any adjustments to be made to our recruitment process, please contact