Manager, Enterprise Applications

Join us to make a difference for all students in NSW

Position details

• Clerk Grade 11/12
• Ongoing, full-time role
• Close to Wynyard station & hybrid work arrangements available

About the Role

Our ICT Directorate is at the heart of enabling student outcomes through the delivery of innovative, secure, and reliable digital services. We are now seeking a visionary Manager, Enterprise Applications to lead a multidisciplinary team and drive the strategic evolution of our enterprise platforms.

Joining a purpose-driven agency where your leadership will directly contribute to the educational success of NSW students, you'll be part of a collaborative, forward-thinking ICT Directorate that values innovation, integrity, and impact.

This impactful role is pivotal in enabling NESA's digital transformation, and will see you:

• Drive operational excellence and strategic uplift across critical platforms.
• Influence cross-functional teams and external partners to deliver integrated, secure, and future-ready services.
• Champion innovation while balancing risk, compliance, and resource constraints.
• Ensure our digital services remain responsive to the evolving needs of educators, students, and stakeholders across NSW.
   

On a daily basis you will:

• Lead the delivery and enhancement of enterprise applications, websites, collaboration tools, M365, and telecommunications services.
• Oversee mobile and fixed-line telephony, messaging platforms, and contact centre systems to ensure seamless service performance and commercial value.
• Act as the product owner for ServiceNow, guiding its roadmap and integration within our SIAM (Service Integration and Management) capability.
• Collaborate across infrastructure, operations, and cybersecurity teams to ensure compliance and alignment with organisational goals.
• Manage vendor relationships, licensing, procurement, and performance reporting with a focus on public sector compliance and value for money.
   

Our ideal candidate is a seasoned ICT leader, and will bring:

• Proven experience managing enterprise applications and SaaS environments across cloud and hybrid platforms.
• Expertise in telecommunications services and vendor management.
• Strong stakeholder engagement skills and a track record of delivering complex digital services.
• A valid Working With Children Check for paid employment (prior to commencement, not required at application.

For more information, we invite you to download the role description.

About us

At the NSW Education Standards Authority (NESA) we work with the NSW community to drive improvements in student achievement.

We achieve this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).

To find out more about the important work we do for NSW visit our website.

Ready to join us?

Select apply and attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages). Also address the 2 targeted questions below in your online application:

1.    What inspires you to pursue the Manager, Enterprise Applications role at NESA? How does this opportunity align with your professional experience, values, and long-term career aspirations?

2.    What complexities do you anticipate in overseeing a diverse portfolio of enterprise applications, licensing, and telecommunications services at NESA? What specific skills and approaches will you draw on to navigate these challenges effectively?

Advice on applying for NSW Public Sector roles

If you need reasonable adjustments for the recruitment process and workplace, please reach out to the contact person above.

Close date: 30 September 2025 at 11.59pm AEST

Thank you for your interest, we look forward to receiving your application.

Important information

We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with a disability, people of all ages, genders, cultural and linguistic backgrounds, the LGBTQIA+ community, veterans and refugees. 

Visa sponsorship is not available for this position. For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.

A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles.