Managed Service Desk Engineer

4 days ago

Mulgrave Victoria Australia Asi Solutions Full time $60,000 - $90,000 per year

About ASI Solutions

Technology is at its most powerful with the right people behind it.

Since 1985, ASI Solutions has been empowering a variety of businesses, across the public and private sector, by integrating IT solutions in a way that is meaningful and transformative to their business. At ASI Solutions, our goal is to ensure our customers are maximising on their technology investment, to find the right IT solutions that streamline processes and transform capabilities and pride ourselves in having the best team in the industry to do so.

We specialise in all areas of IT, from hardware and software procurement to complete IT service support and consulting.

We have a permanent full-time opportunity within our national Managed Services team for an experienced Managed Service Desk Engineer based in our Victoria office.

Typical days look like this:

  • Providing diagnostic troubleshooting and support for all supported end-user software and hardware issues.
  • Responding to support tickets in a timely and professional manner, ensuring all issues are effectively resolved or escalated.
  • Keeping clients informed about their system status and incident resolutions.
  • Working closely with the monitoring team to ensure systems are continuously monitored.
  • Proactively identifying and addressing potential issues before they impact users.

A bit about you…

  • You have a couple of years' experience working within an outsourced service delivery environment providing technical support
  • You love communicating and you are good at it, with a natural aptitude for dealing with people.
  • Your technical skills range from diagnosing network, server and workstations, fault finding, remedying or escalating when required
  • Familiarity with IT service desk ticketing tools and working within structured service level agreements
  • You've worked with the following:

– Network monitoring concepts and management tools.

– Windows Server Administration (Active Directory, File Services, DNS and DHCP), Microsoft Exchange (On-premise or Office 365)

– Virtual environments (Hyper-V, VMWare, Hyper Converged Infrastructure)

– Multi-user systems (Remote Desktop Services, Azure Virtual Desktop, Citrix Horizons)

– Cloud hosted systems (Office 365, Microsoft Azure, Google G Suite)

– Backup software (datto, Veeam)

To join the team, you will need to have:

  • Full Australian working rights
  • A valid driver's license
  • If not out at a customer site, you will be office based in Mulgrave, Victoria.

Why ASI Solutions?

Join us and be part of a family-centric culture that values innovation, collaboration, and connection. We offer a modern work environment equipped with all you need to thrive, work-life balance, educational support, and so much more. Celebrate your birthday with a day off, enjoy monthly staff lunches, and benefit from discounts on tech products. At ASI Solutions, we're not just a team; we're a community dedicated to making a difference.

Closing date: 25 October 2025

  • Managed Service Desk Engineer

    1 week ago

    Mulgrave, Victoria, Australia ASI Solutions Government Full time $60,000 - $100,000 per year

    DescriptionAbout ASI SolutionsTechnology is at its most powerful with the right people behind it.Since 1985, ASI Solutions has been empowering a variety of businesses, across the public and private sector, by integrating IT solutions in a way that is meaningful and transformative to their business. At ASI Solutions, our goal is to ensure our customers are...

  • Senior Service Desk Engineer

    6 days ago

    Melbourne, Victoria, , Australia Starboard IT Full time $80,000 - $120,000 per year

    Company Overview: Starboard IT is a national Managed & Professional Services Provider, with a commitment to excellence and a personalised approach, and we pride ourselves on delivering high-quality services tailored to the unique needs of our clients. We are seeking a highly skilled and experienced Senior Service Desk Engineer to join our dynamic and...

  • IT Service Desk Analyst

    6 days ago

    Mulgrave, Victoria, Australia ASI Solutions Full time $60,000 - $90,000 per year

    About ASI SolutionsTechnology is at its most powerful with the right people behind it.Since 1985, ASI Solutions has been empowering a variety of businesses, across the public and private sector, by integrating IT solutions in a way that is meaningful and transformative to their business. At ASI Solutions, our goal is to ensure our customers are maximising on...

  • IT Service Desk Analyst

    6 days ago

    Mulgrave, Victoria, Australia ASI Solutions Government Full time $68,000 - $74,000 per year

    DescriptionAbout ASI SolutionsTechnology is at its most powerful with the right people behind it.Since 1985, ASI Solutions has been empowering a variety of businesses, across the public and private sector, by integrating IT solutions in a way that is meaningful and transformative to their business. At ASI Solutions, our goal is to ensure our customers are...

  • Service Desk Engineer

    4 days ago

    Canberra, Australian Capital Territory , Australia Asi Solutions Full time $100,000 - $120,000 per year

    About ASI Solutions ASI Solutions is a leading provider of technology solutions across Australia and New Zealand. Since 1985, we've delivered meaningful IT solutions that empower businesses across the public and private sectors. We specialise in all areas of IT, from hardware and software procurement to complete managed services. By helping customers...

  • Service Desk Analyst

    19 hours ago

    Mulgrave, Australia Kmart Full time

    **Your Career, Your Way** As an inclusive team we work closely together to power two of the most iconic and loved brands, Kmart, and Target. We have more than 50,000 passionate individuals across our stores, distribution centers, and offices around the globe. As a leader in the retail market, we’re optimistic about our future and yours. We’re changing...

  • Service Desk Engineer

    6 days ago

    Brisbane, Queensland , Australia IT Integrity Pty Limited Full time $60,000 - $100,000 per year

    About UsEstablished 2001 with a Core Ethos to help clients identify technology investments that underpin commercial outcomes – IT Integrity is a partner in our client's success.20+ years of Merger & Acquisition and Capital Works experienceFounding clients Pfizer & ALDI Stores (still clients today) IT Integrity has led large scale global M&A activity,...

  • Level 3 Service Desk Technician

    1 week ago

    Port Melbourne, Victoria, Australia Kaine Mathrick Tech - Cyber-First Managed Services Full time $80,000 - $120,000 per year

    Level 3 Service Desk EngineerAt KMTech, we're not just another Managed Services Provider – we're changing the game in everything we do.As thehuman face of tech, we deliver standout customer experiences through connection, expertise, and a drive to do things better.We're a high-performing, united team that values curiosity, growth, and accountability. If...

  • Service Desk Team Leader

    2 weeks ago

    Port Melbourne, Victoria, Australia Kaine Mathrick Tech - Cyber-First Managed Services Full time $80,000 - $120,000 per year

    Service Desk Team LeaderAbout KMTechAt KMTech, we're not just another MSP – we're changing the game by being the human face of tech. We're curious, united, and driven by excellence. Our team challenges the norm, supports one another, and thrives in a high-performance environment where your career will quite literally take off.As a leader in innovative...

  • IT Service Desk Analyst

    2 weeks ago

    Mulgrave, Australia Kmart Full time

    **Brighter futures start here** At Kmart it’s not just what you do, it’s who you are that makes every day living brighter. You’ll be joining a diverse team who come together to collaborate globally around tech. With six purchases made every second, you’ll feel the impacts of the work you’ll do for our millions of customers every day. We’re...