Workplace Concierge

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Role:

The Workplace Concierge based at our client's Paramatta Square office, is responsible for delivering exceptional client experience every day throughout enhanced engagement, proactive communication, and high-touch service. The Workplace Concierge is responsible for implementing the experience programe at the client site, serving as the face of the wrokpalce and ensuring consistently high-qaulity experineces for the clients' employees and visitors.

A snapshot of the role:

• Conduct regular floor walks, employing a proactive mindset to use all four senses to note opportunities to elevate the experience and address issues before they become problems
• Follow up with staff or guests when resolving issues to ensure expectations have been met and seek further opportunities to over-deliver
• Coordinate with client teams to prepare for client meetings, ensuring all necessary resources are available
• Manage the client suites environment, maintaining cleanliness, organization, and brand consistency
• Provide knowledgeable assistance with technology and presentation equipment in meeting rooms Arrange and oversee catering services, ensuring timely delivery and presentation
• Act as a central point of contact for client-related queries and wayfinding within the suites
• Manage visitor bookings using the guest management system Condeco
• Issue and reconcile guest and employee temporary passes, liaising with security and facilities management as needed
• Direct deliveries and manage their storage as required
• Establish and follow protocols for welcoming media and distinguished guests
• Manage orderly movement of people and provide support at turnstiles during peak period
• Collaborate with facilities management to address any maintenance or safety concerns promptly
• Implement and uphold service standards that reflect our client's commitment to client satisfaction

What you will bring

• Experience in customer service or hospitality, preferably in a corporate environment with strong interpersonal skills and a focus on creating positive client interactions is essential.
• You can anticipate needs and provide proactive solutions in a fast-paced environment using discretion when handling confidential information.
• You'll have excellent communication skills, both written and verbal, a secondary language would be desirable.
• Proficiency in Microsoft Office suite and familiarity with meeting room management systems is also required

What to expect from us:

As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.

This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race.

Interested candidates, please apply following the link below quoting job reference number ECREQ446046

Location:

On-site –Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.