Manager, Services Consumption Office

About the Role

BOQ Group have an exciting and critical role available for a Technology and Business focussed invidual. This role will be based in the CIO office within the banks Group Technology division.

The Manager of the Services Consumption Office is responsible for the ongoing analysis and review of technology consumption for key material suppliers across the organisation.

This role provides critical insights into underlying cost drivers, enabling proactive cost management and accurate forecasting of future technology spend. By leveraging data-driven analysis, the role supports strategic decision-making and ensures financial efficiency in technology operations.

About you

In this role you will bring technology expertise along financial and business acumen to help manage and accurately forecast future technology spending.

• Proven experience with technology consumption and economics.
• Strong understanding of technology cost drivers, including cloud services, software licensing, infrastructure, and managed services.
• Moderate proficiency in management reporting, modelling, and forecasting.
• Solid understanding of supplier contracts and commercial terms, particularly in the context of banking technology procurement.
• Demonstrated ability to manage stakeholders across technology, finance, and operations, with strong communication and influencing skills.
• Experience in leading small teams and developing analytical talent.
• Technical literacy across core technologies, including infrastructure (on-prem and cloud), enterprise software, SaaS platforms, and network services.
• Ability to interpret technology architecture and consumption data, including usage metrics, service tiers, and integration points between systems.
• Understanding of IT service management (ITSM) and technology lifecycle principles, including provisioning, decommissioning, and asset management.
• Experience working with technology teams, including architects, engineers, and service owners, to validate consumption data and align financial insights with operational realities.

About Us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our Benefits

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

• Flexible working arrangement - Balance your work and personal life with ease.

• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.

• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.

• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.

• Purchase additional annual leave - Need more time off? You can buy extra leave days.

• Discounted private health insurance plan - Take care of your health with our special rates.

• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family

• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.

• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community

How to Apply

To apply for this role at #boqgroup #grouptech, follow the links or apply via our Careers Page.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.