IT Service Delivery Manager

We're a leading network of independent Australian accounting, audit and business advisory firms, working together to enable growth and ambition for our clients. And our people.

When you join Pitcher Partners, you're joining a team with heart. We support each other. We learn together. We're deliberate about fostering relationships that nurture and empower every individual.

And we're excited by what's possible. We know some of the best new ideas come in the form of curious, talented people we haven't met yet. Perhaps you're one of them.

About the team

The Practice Management Group consists of Operations, Information Technology (IT), Finance, Administration, People Experience and Client Experience.

The focus of the IT Services team is to ensure that all employees have the necessary ICT equipment, infrastructure and support to operate efficiently, while enabling automation and innovation.

About the role

As an IT Service Delivery Manager, you will be responsible for ensuring the smooth and efficient operation of IT services by managing vendor contracts, supplier engagements, and compliance with ITIL practices.

You will oversee financial governance for the IT and PMO teams, including budgeting, procurement, and cost tracking, while maintaining accurate asset and configuration records (CMDB).

In addition, you will monitor consumption and spending, provide operational, management, risk and performance reporting, and manage audits and client technology questionnaires. As well as facilitate the onboarding of new software and solutions, ensuring security and policy compliance to support the Firm's technology strategy.

Key responsibilities

• Administer IT contracts and supplier agreements, ensuring compliance with organizational and ITIL standards.
• Track IT budgets, monitor monthly spend, and perform exception analysis to maintain financial control.
• Manage purchasing processes, quotes, and procurement policies; maintain accurate asset and configuration records (CMDB).
• Coordinate responses for audits, GS007, and client questionnaires to ensure compliance with regulatory and client requirements.
• Facilitate the assessment and onboarding of new software and solutions, ensuring security and policy compliance.
• Provide support to the CIO in meeting their reporting obligations to the Partnership, Risk Committee and IT and PMO operational leadership.

Who we're after

Here are the some of the key qualifications, skills and personal attributes we're looking for. If you tick most of the boxes, but not all – that's ok We'd still love for you to apply.

• IT operations experience including Information Technology Infrastructure Library.
• Developing reports and dashboards, preferably with PowerBI.
• Using contemporary Information Technology Service Management solutions.

Our commitment to you

At Pitcher Partners, we support you to lead your way with tailored development programs, study assistance, and secondment opportunities.

You can enjoy flexible work arrangements, generous leave options, and wellbeing initiatives including mental health support and onsite wellness activities.

Located right next door to Southern Cross Station, we offer a vibrant workplace with free barista made coffee and a culture that invests in your growth.

We're proud to be a WORK180 Endorsed Employer for All Women. Earned through our continued commitment to the careers of women by offering benefits and policies that support diversity, equity and inclusion. Visit the Work180 Pitcher Partners Melbourne page to find out more.

Our process

Applications will close on Wednesday 15 October 2025. We review applications continuously, so apply as soon as possible if you are interested.

The recruitment process usually includes a phone screen, two interviews, and role-specific case study. Our team will guide you through the process and provide all necessary information.

Actively improving diversity in our workforce is central to our purpose, we strongly encourage applications from under-represented backgrounds and groups.

We are open to discussing part-time roles and encourage you to let us know if you need any adjustments to the recruitment process. Contact us at

We are committed to responding to every applicant as a 2025 Circle Back Initiative Employer.

Note for recruitment agencies: While we appreciate the role recruitment agencies play in our recruitment strategy, unsolicited CV's or profiles will not be considered. We will not be liable or responsible for any fees or costs associated with unsolicited CV's or profiles that are shared.