Service Desk Analyst

Transform lives, every single day

Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.

We're a well-respected not-for-profit that's been serving society's most vulnerable for more than 160 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centred support. And now, we're extending our reach and impact even further.

As a Service Desk Analyst, you'll be key to our mission to enrich lives and strengthen communities. Be welcomed into a compassionate, respectful and purpose-driven community where we don't just talk about values - we live them.

Your opportunity

Are you a tech-savvy professional with a passion for providing exceptional IT support?

As a Service Desk Analyst, you will deliver Level 1 and 2 support across Anglicare, ensuring smooth and secure IT operations. You'll troubleshoot issues, support end users, and contribute to a responsive and customer-focused technology services environment.

With integrity and resilience, you will:

• Provide Level 1 & 2 end-user support across Windows and Mac environments
• Set up and support devices using MS Intune and Autopilot
• Troubleshoot hardware, software and application issues via phone, email and chat
• Maintain incident queues and knowledge base documentation
• Use remote desktop tools (e.g. TeamViewer, RDP) to resolve technical issues

What you'll bring

You are a proactive and customer-focused IT professional who thrives in a fast-paced support environment. You bring strong technical skills, excellent communication and a commitment to service excellence.

You will also need:

• Tertiary qualification or diploma in IT, or equivalent experience
• Strong technical skills in Microsoft Azure, Windows Server, Active Directory and Azure AD
• Experience with ticketing systems and knowledge base management
• Proficiency in remote support and hardware troubleshooting
• Solid understanding of ITIL principles and service desk best practices
• Ability to translate technical language into user-friendly support

About you

• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• High attention to detail and ability to work independently or in a team
• A proactive, customer-focused approach with a mindset for process improvement

Why Anglicare?

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.

At Anglicare, you'll get the security, stability and opportunities that come with a strong, well-established organisation that's ready for the future. You'll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

• Flexible work options to get the most out of work and life
• Salary packaging - up to $15,900 tax free income, plus $2,650 for meals and entertainment
• Ongoing professional development and training
• Discounts at over 400 retailers and access to Fitness Passport
• Employee Assistance Programme for you and your family

Are you ready for a career that means more?

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.