Service Desk Analyst

4 days ago

Osborne Park, Australia Emeco Full time

**Service Desk Analyst**:
**About the Position**:
We are currently seeking a Full

Reporting to the Operations Team Leader, you will be responsible for
- Providing accurate Incident resolution and Service Request management, with an aim to meet or exceed customer’s requirements and expectations;
- Effectively managing incidents and Service Requests ; ensuring information is captured in the Service Desk Call Management System for future reference and analysis, in line with ITIL principles;
- Liaising with Emeco internal support teams and external service providers as required to resolve Incidents and complete Service Requests, to ensure compliance with SLA’s and OLA’s;
- Facilitating the acquisition and installation of hardware and software for customers;
- Contributing to the development of an internal knowledge base; and
- Securely maintaining the IT/IS Operational and physical environments in line with corporate security policies, standards and work practices.

**Your Skills and Experience**:
To be considered for this opportunity you will be able to demonstrate:

- Relevant Tertiary or Industry Certified Qualifications;
- Knowledge of ITIL Certification or relevant experience;
- Experience working in a service/ help desk role;
- Excellent analytical and problem solving skills to enable effective identification and resolution of IT related issues;
- Experience in:

- IT Service Desk operations and incident management processes using a Call Management System
- using a Configuration Management Database System (CMDB)
- Active Directory environment
- using Desktop Remote Management Tools
- Sound knowledge of Microsoft Office products and experience in supporting Windows 10 desktop environments
- Good communication skills and a customer focused approach
- Experience working in a fluid, high pressure environment.

**What We Offer**:

- Permanent role based
- Excellent remuneration package
- Ability to build a long-term career and career development
- Supportive team environment

**Location**:
This role will be based in Osborne Park, WA

**How To Apply**:

- Emeco is an Equal Employment Opportunity Employer - we encourage applicants who identify as Aboriginal or Torres Strait Islanders to apply._

**_ Emeco was founded in 1972 and is listed on the Australian Securities Exchange (ASX: EHL). We have operations in all key mining regions of Australia and our customers include mining companies and contractors across coal, gold, copper, bauxite and iron ore. Emeco also owns new model ancillary heavy earthmoving equipment rental company, Matilda Equipment._

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