Service Desk Analyst

1 day ago

Osborne Park, Australia Emeco Full time

**Service Desk Analyst**:
**About the Position**:
We are currently seeking a Full

Reporting to the Operations Team Leader, you will be responsible for
- Providing accurate Incident resolution and Service Request management, with an aim to meet or exceed customer’s requirements and expectations;
- Effectively managing incidents and Service Requests ; ensuring information is captured in the Service Desk Call Management System for future reference and analysis, in line with ITIL principles;
- Liaising with Emeco internal support teams and external service providers as required to resolve Incidents and complete Service Requests, to ensure compliance with SLA’s and OLA’s;
- Facilitating the acquisition and installation of hardware and software for customers;
- Contributing to the development of an internal knowledge base; and
- Securely maintaining the IT/IS Operational and physical environments in line with corporate security policies, standards and work practices.

**Your Skills and Experience**:
To be considered for this opportunity you will be able to demonstrate:

- Relevant Tertiary or Industry Certified Qualifications;
- Knowledge of ITIL Certification or relevant experience;
- Experience working in a service/ help desk role;
- Excellent analytical and problem solving skills to enable effective identification and resolution of IT related issues;
- Experience in:

- IT Service Desk operations and incident management processes using a Call Management System
- using a Configuration Management Database System (CMDB)
- Active Directory environment
- using Desktop Remote Management Tools
- Sound knowledge of Microsoft Office products and experience in supporting Windows 10 desktop environments
- Good communication skills and a customer focused approach
- Experience working in a fluid, high pressure environment.

**What We Offer**:

- Permanent role based
- Excellent remuneration package
- Ability to build a long-term career and career development
- Supportive team environment

**Location**:
This role will be based in Osborne Park, WA

**How To Apply**:

- Emeco is an Equal Employment Opportunity Employer - we encourage applicants who identify as Aboriginal or Torres Strait Islanders to apply._

**_ Emeco was founded in 1972 and is listed on the Australian Securities Exchange (ASX: EHL). We have operations in all key mining regions of Australia and our customers include mining companies and contractors across coal, gold, copper, bauxite and iron ore. Emeco also owns new model ancillary heavy earthmoving equipment rental company, Matilda Equipment._

  • IT Service Desk Analyst

    3 days ago

    Osborne Park, Australia MedHealth Full time

    Company Description We are a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are working...

  • Service Desk Analyst

    3 days ago

    Sydney Olympic Park, Australia My NRMA Full time

    **Company Description** The NRMA acknowledges the Traditional Custodians of the land and waterways on which our business operates. We pay our respects to Aboriginal and Torres Strait Islander Elders past, present and emerging. Purpose led, we are proudly member-owned and one of Australia's most iconic and trusted brands. We started by being a voice for...

  • Service Desk Analyst

    1 week ago

    Sydney Olympic Park, Australia NRMA Motoring & Services Full time

    **About Us** We’re one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. We have exciting and ambitious plans for the future and thanks to our passionate teams at NRMA Parks and Resorts, NRMA Motoring and Membership, NRMA Expeditions, Car Rentals, My Fast Ferry and Fantasea, we're...

  • Service Desk Analyst

    3 days ago

    Sydney Olympic Park, Australia NRMA Motoring & Services Full time

    **About Us** We’re one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. We have exciting and ambitious plans for the future and thanks to our passionate teams at NRMA Parks and Resorts, NRMA Motoring and Membership, NRMA Expeditions, Car Rentals, My Fast Ferry and Fantasea, we're...

  • ICT Service Desk Officer

    1 week ago

    Osborne Park, Western Australia Connectiv Full time $60,000 - $90,000 per year

    Connectiv | Perth, WAEmpowering people through technology.Connectiv is a leading Managed ICT and Network Services Provider, and Telstra's No. 1 Platinum Partner in WA.We help organisations thrive through reliable, scalable technology - partnering with clients to understand their environments and deliver trusted, proactive IT solutions that enable their...

  • Level 1 Help Desk Analyst

    1 day ago

    Macquarie Park, Australia VetPartners Full time

    **VetPartners are looking for an experienced Level 1 Help Desk Analyst, to join our friendly and professional team.** - ** Hybrid role** - with option to work 2 days per week from home and 3 days at our handy Macquarie Park office - ** Work as part of a great team** - with a focus on collaboration - ** Support a diverse IT environment** as a trusted advisor...

  • Service Desk Analyst

    2 weeks ago

    Sydney Olympic Park, Australia Davidson Group Services Full time

    **This urgent Contract is working for a high profile global organisation on a very busy Service Desk.** **Key responsibilities**: - Provide 1st and 2nd level fault diagnosis and fault resolution for technology in scope. - Ensure that ACD phones are answered within agreed targets. - Log, monitor and manage customers’ incidents, requests and tasks to...

  • Service Desk Analyst

    1 week ago

    Norwest Business Park, Australia Accucom Systems Integration Pty Ltd Full time

    **Grow and develop alongside Accucom, developing Industry relevant skills and technologies**: - **Support key technologies for clients, focussing on Desktop Support, Office 365, and Server Storage**: - **Norwest location**: - **Previous MSP experience essential** **Role Description**: The selected Service Desk Analyst will be expected to provide highly...

  • Service Desk Team Leader

    1 week ago

    Sydney Olympic Park, Australia Flourish Australia Full time

    **Flourish Australia has an exciting brand new opportunity for a Service Desk Team Leader to join our IT Team based at our Support Hub!**: The position available is: - **Ongoing Full-time (76 hours/fortnight)**: - **Working Monday to Friday**: - **Based in Sydney Olympic Park with flexible working from home arrangements available** **About this...

  • Cad Systems Support Analyst

    1 week ago

    Osborne, Australia Charter Bridge Consulting Full time

    We require an experienced CAD (Computer Aided Design) Software specialist to undertake a key technical support role within a large globally recognised blue chip organisation currently undertaking a large multi billion dollar manufacturing program of works. Your experience will include experience in using/supporting 3D CAD systems on large engineering...