Guest Experience Officer

11 hours ago

Taigum QLD, Australia INGENIA COMMUNITIES Full time

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Job description

Posted Sunday, 19 October 2025, 9:00 am

Be Part of Something Bigger at Ingenia

At Ingenia, we're not just building communities, we're creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we're all about making life better, brighter, and more connected.

We're a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you're ready to work in a place that values your ideas and celebrates your wins, we'd love to welcome you to the team.

Your Next Opportunity

We're on the lookout for a friendly, energetic Guest Experience Officer to be the welcoming face of our Rental Community in Taigum.

Ingenia Taigum Rentals offers comfortable, affordable, and community-focused living for residents of all ages in a welcoming and well-maintained environment.

Reporting to the Site Manager, you'll be the welcoming face of the park; assisting residents with check-ins and check-outs ensuring everything runs smoothly through great service and coordination, helping deliver exceptional experiences for our guests and residents, and having fun while doing it

This position is Full Time.

Why You'll Love Life at Ingenia

We believe work should be rewarding, flexible, and full of perks:

  • Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%

  • Employee referral, employee of the month, and employee of the year rewards

  • Employee stock options

  • Retailer discounts

In this role you'll

  • Be the friendly face that greets every guest, sharing insider tips on community highlights, local attractions, and fun activities.
  • Champion Ingenia Rentals as the ultimate destination for comfort and affordability.
  • Manage check-ins, check-outs, and front desk operations with professionalism and a personal touch.
  • Deliver exceptional customer service that keeps residents happy.
  • Work closely with the wider Community team to ensure everything runs like clockwork.

You're Likely a Match If You

  • Shine in customer service and love helping people feel at ease.
  • Bring experience in hospitality or tourism.
  • Are confident using Microsoft Office and booking systems (or keen to learn).
  • Are detail-oriented, organised, and a true team player.
  • Hold a valid 'C' Class Driver's Licence.

You're someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.

Our Recruitment Process

We keep things simple and supportive:

  • Apply via our website; no cover letter needed

  • Quick phone chat and interview with your future manager

  • Background checks

  • Offer and onboarding; welcome aboard

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

Let's Create Amazing Experiences Together

Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.

Check out what life at Ingenia looks like on our LinkedIn page.

Job details

Pay type

Hourly

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Taigum QLD 4018, Australia

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