Front Office Guest Service Agent

2 days ago


Ascot QLD, Australia quest ascot Full time $56,000 - $62,000 per year

Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 170 franchised properties across Australia, New Zealand and Fiji. With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia's top 500 corporates, and is well positioned for further expansion in line with a JV partnership with global hotel group, The Ascott Limited.

We have an exciting Full Time opportunity available for an experienced Guest Service Agent / Front Office Receptionist to join our team.

The Role

The key responsibilities include:

  • Greeting all guests in a friendly, genuine and professional manner
  • Check-in and check-out of guests
  • Handling telephone and email enquiries and converting these to reservations
  • Assisting in-house guests
  • Finalising guest accounts
  • Potential applicants must be available for a variety of shifts including mornings, evenings, weekends and Public Holidays.

The Ideal Candidate

The successful applicant will be required to demonstrate:

  • A passion for providing friendly personalised service
  • Reliable and able to work a flexible roster
  • The ability to work independently, unsupervised and within a close knit team
  • High attention to detail
  • Personable and bright face to face and phone manner,
  • Excellent communication, interpersonal and time management skills,
  • Previous experience with Windows systems and Front Office reservation programs RMS (this would be advantageous),
  • Previous experience with Front Office, Customer Service and/or Hospitality and Tourism qualifications will be highly regarded.

The Opportunity

  • In return for your skills, expertise and dedication, you will be provided with a competitive industry hourly rate, free on-site car parking, uniforms and discounts for accommodation.

Job Type: Full-time

Pay: $56,000.00 – $62,000.00 per year

Benefits:

  • Employee discount

Application Question(s):

  • Do you have working restrictions to work in Australia?

Experience:

  • front office : 2 years (Preferred)

Work Location: In person



  • Ascot, Australia Quest Serviced Apartments Full time

    Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 170 franchised properties across Australia, New Zealand and Fiji. With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia’s top 500 corporates, and is...


  • Ascot, Queensland, Australia Quest Serviced Apartment Full time $45,000 - $60,000 per year

    Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 170 franchised properties across Australia, New Zealand and Fiji. With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia's top 500 corporates, and is...

  • Guest Service Agent

    7 days ago


    Ascot, Australia Quest Serviced Apartments Full time

    Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 170 franchised properties across Australia, New Zealand and Fiji. With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia’s top 500 corporates, and is...

  • Guest Service Agent

    2 weeks ago


    Ascot, Australia Quest Serviced Apartments Full time

    Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 170 franchised properties across Australia, New Zealand and Fiji. With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia’s top 500 corporates, and is...

  • Guest Service Agent

    2 days ago


    Ascot, Australia Quest Serviced Apartments Full time

    Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 170 franchised properties across Australia, New Zealand and Fiji. With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia’s top 500 corporates, and is...


  • Cairns QLD, Australia KBC Group Full time $1,690 - $2,345 per year

    We are seeking an enthusiastic and experienced Guest Service Agent (Receptionist) to join our team at our 82-room hotel in Cairns.About the RoleAs the first point of contact for our guests, you will play a key role in ensuring an exceptional guest experience from check-in to check-out. You'll work closely with our team to deliver friendly, professional, and...


  • Northern QLD, Australia The Ville Resort-Casino Full time $40,000 - $60,000 per year

    Join Our TeamAre you passionate about providing exceptional customer experiences? Do you have a warm and welcoming personality that leaves a lasting impression on guests? We are seeking a Guest Service Agent to join our Hotel Front Office team in a permanent part time capacity, to ensure each, and every guest has a memorable experience.The Role As a Guest...


  • Ascot, Australia quest ascot Full time

    Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 170 franchised properties across Australia, New Zealand and Fiji. With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia’s top 500 corporates, and is...

  • Guest Service Agent

    3 days ago


    Northern QLD, Australia Grand Hotel Townsville Full time $45,000 - $60,000 per year

    Townsville's multi award winning 106 room Grand Hotel and Apartments Townsville is looking to recruit a customer service superstar to join our front desk/ guest service team in a casual Guest Service Agent/Hotel Receptionist Role.  We pride ourselves on delivering good old fashioned genuine service, does this sound like you? Great communication skills,...


  • Palm Cove QLD, Australia Alamanda Palm Cove By Lancemore Full time $40,000 - $60,000 per year

    Advance your customer service/administration careerWork with a great team in an exceptionally beautiful locationCasual roleWe have a great opportunity for an outgoing and service focused Receptionist/Guest Service Agent to support the Front Office, Sales and Banqueting teams at our stunning Alamanda Palm Cove Hotel.ABOUT THE ROLE:Help deliver exceptional...