Customer Success Specialist

3 days ago

Richmond, Victoria, Australia VenueSumo Full time $60,000 - $90,000 per year

Do you love working in the family entertainment, attractions or leisure industry?

Are you excited about how technology can transform the guest experience and make operations easier?

VenueSumo is looking for a
Customer Success Specialist
who brings firsthand industry experience from working at venues such as indoor playgrounds, trampoline parks, multi-attraction indoor adventure centers, ninja venues, water parks, or outdoor amusement parks.

We're on a mission to help attractions, leisure and entertainment venues save time, reduce costs and deliver great guest experiences with our all-in-one venue management software.

This is not just another software role. It is your chance to take your insider knowledge of the industry and pair it with your passion for tech to support venues globally.

What You'll Do

  • Guide new customers through onboarding and migrations, ensuring a smooth transition to VenueSumo.
  • Provide ongoing training and support, empowering operators to maximise their use of the platform.
  • Act as the bridge between venue operators and our tech team, turning industry challenges into clear, actionable solutions.
  • Monitor customer health, usage patterns, and feedback to anticipate needs and deliver proactive support.
  • Stay up to date with both
    VenueSumo's platform improvements and the latest trends in the attractions and FEC sector.

What We're Looking For

  • Mandatory:
    Previous hands-on experience working on the front line in the
    family entertainment, attractions or leisure industry
    (indoor playground, trampoline park, multi-attraction center, ninja venue, water park, outdoor park, etc.).
  • A natural problem solver with excellent communication skills.
  • A passion for technology and customer success. You don't need prior software company experience, but you must be familiar with using POS and online booking systems (former VenueSumo users a huge plus)
  • Ability to thrive in a fast-paced, growth-driven environment.

What We Offer

  • The chance to be part of a fast-growing SaaS company reshaping the attractions and leisure sector.
  • A role where your industry background is valued and directly impacts customer success.
  • Growth and professional development opportunities in a dynamic team.
  • A vibrant, collaborative culture where your ideas are heard and executed.

Applications for this role will close on
17 October 2025
.

Make sure you write a custom cover letter explaining why you'd be the perfect fit for this role and how your experience in the family entertainment and leisure industry will help our customers succeed.

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