Desktop Support Engineer

4 days ago

Canberra, ACT, Australia Datacom Full time $60,000 - $90,000 per year

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

This is an onsite role in Canberra working as a Desktop Support Engineer, where you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

What you'll do

At the moment, as Desktop Support Engineer you will be focused on:

  • Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
  • Assisting new users with their IT hardware collection and setup.
  • Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
  • Recording all customer contacts in the appropriate ITSM tool
  • Keeping customers updated with regards to their tickets
  • Using tools and processes to deliver services to customers in accordance with SLAs
  • Proactively manage and maintain customer infrastructure as directed
  • Initiate and drive service and process improvement
  • Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.

What you'll bring

To be successful in this role, you will have demonstrated the following:

  • Exceptional customer experience with regard to end user services
  • The ability to prioritise work to ensure achievement of all service level agreements
  • Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
  • You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

  • Desktop Support Engineer

    2 days ago

    Canberra, ACT, Australia Datacom Full time $60,000 - $90,000 per year

    Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (your why)This is an onsite role in Canberra working as a Desktop Support Engineer, where you will be responsible for the provision of all aspects of...

  • Desktop Support Engineer

    4 days ago

    Canberra, ACT, Australia Datacom Full time $60,000 - $80,000 per year

    Description Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow. About the Role (your why) This is an onsite role in Canberra working as a Desktop Support Engineer, where you will be responsible for the...

  • Desktop (EUC) Engineer

    2 weeks ago

    Canberra, ACT, Australia NRI Australia Full time $90,000 - $120,000 per year

    The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.Join a team that thrives on delivering exceptional outcomes for our...

  • EL1 Senior Windows Desktop Engineer

    2 hours ago

    Canberra, ACT, Australia Softtest pays pty Full time $80,000 - $120,000 per year

    Job Description: Australian Citizens residing in Australia only respond.  Must be able to obtain Baseline.1. Experience/knowledge of Microsoft 365 Apps for Enterprise (M365 Pro Plus) including servicing, update channels, and M365 licensing2. Expert knowledge of Windows 11, Intune and Group Policy configuration (including Advanced Group Policy...

  • Senior Infrastructure Engineer

    56 minutes ago

    Canberra, ACT, Australia NW Technology Full time $120,000 - $140,000 per year

    Join a high-performing infrastructure team delivering secure, mission-critical VMware environments within a classified Defence and National Security program. As the Senior Infrastructure Engineer, you'll be responsible for implementing, managing, and maintaining VMware virtualisation infrastructure that support critical digital platform services.Long-term...

  • Level 1/2 Network Engineer

    6 days ago

    Canberra, ACT, Australia Tech Domain Full time $38,400 - $62,400 per year

    We are seeking an On-Site IT & Network Support Engineer/Technician to handle casual, freelance-based tasks in your local area. Are you open to contractual assignments? Payment will be based on either hourly, half-day, or full-day rates. Tasks will be assigned according to your location and availability (weekdays or weekends).The work involves L1 & L2...

  • DevSecOps Engineer

    2 days ago

    Canberra, ACT, Australia Nixil Full time $120,000 - $180,000 per year

    Work options: Security Clearance Required for this role:Must have a Current NV2 and PV cleared resources with current OSA or previously help OSA.We're seeking a highly skilled DevSecOps Engineer to work within a multi-disciplinary engineering team supporting a secure platform with cutting-edge technology across infrastructure, applications, and services.As...

  • Senior Windows SOE Engineer

    2 weeks ago

    Canberra, ACT, Australia SKILL'D People Full time $80,000 - $120,000 per year

    Highlights Months ContractMust be Australian Citizen.Baseline Clearance (or ability to get one)Location: ACT (Hybrid working. 100% Remote is not suitable)Client: Dept of IndustryAs a Senior Standard Operating Environment (SOE) Engineer you will contribute your skills and expertise in a multi-disciplinary team focused on managing and enhancing quality end...

  • VMWare Infrastructure Engineer

    2 days ago

    Canberra, ACT, Australia The Network Full time $120,000 - $180,000 per year

    This is an exciting new position if you are looking for your next challenge to be a pivotal part of uplifting and modernisating the classified Government Department's physical, virtual, networking and vessel Infrastructure.Contract Until 30th June 2026 x2 12 month extensions (Must be Canberra based and Security Cleared)As a VMWare Engineering specialist you...

  • Canberra Technology Support Engineer

    1 week ago

    Canberra, ACT, Australia SBS Full time $80,000 - $120,000 per year

    At SBS, we embrace difference, and we welcome applications from people of all backgrounds.We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community.This role is classified as Level 4 (annual base salary...