Front Desk Receptionist

2 days ago

Chatswood, New South Wales, Australia Silkari Hotels Pty Ltd Full time $45,000 - $60,000 per year

Silkari Suites at Chatswood is located in the heart of Chatswood's shopping and entertainment precinct offering a variety of studio, one and two-bedroom apartments.

We are looking for a customer-focused Front Office Receptionist to assist in the day-to-day operations of our Front Office team.

Duties and responsibilities:

  • Check-in and check-out guests,
  • Answer incoming calls and attend to guest queries,
  • Enter data into the system and balance at the end of each shift,
  • Issue room keys to guests and ensure procedures are followed concerning guest confidentiality,
  • Provide friendly, personalised customer service at all times,
  • Recommend restaurants and places of interest according to guests' needs,
  • Ensure the smooth running of the reception desk,
  • Provide accurate, knowledgeable information to guests via incoming phone calls and emails,
  • Maintain a high quality of work in a busy environment,
  • Work collaboratively with the front office team during the hotel's day-to-day operations.
  • Other varied hotel administration tasks,

Skills and Experience:

As an integral part of delivering exceptional customer service, you will need to possess:

  • Proven passion for customer service,
  • High attention to detail, self-motivated, task and results-driven, and able to work in a team environment, as well as independently,
  • Outstanding written & verbal communication skills,
  • The ability to multi-task as well as work under pressure,
  • A strong work ethic, energetic, a quick learner, and excellent personal presentation,
  • Availability to work on a 7-day rotating roster.

If you feel you possess these qualities and want to be part of our dynamic team we want to hear from you

Only applicants with unrestricted right to work in Australia will be considered for this position.

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