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Desktop Engineer

2 weeks ago

Melbourne, Victoria, Australia Capgemini Full time $80,000 - $120,000 per year

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

  • Strong understanding of operating systems (Windows), hardware troubleshooting, networking concepts, and basic Intune skills
  • Providing End User device technical support and a customer-oriented service experience.
  • Manning the technical hub for walk-up requests
  • Troubleshooting desktops laptops and tablets running a Windows OS (10 and 11).
  • Working within Azure AD and Intune(MDM)
  • Working with and troubleshooting common enterprise applications (MS Office 365, Adobe, etc..)
  • Troubleshooting AV devices in meeting rooms
  • Ability to work with composure and professionalism when dealing with multiple demands
  • Minimum 2 years experience with troubleshooting end user issues in a corporate environment
  • ITIL v3 Intune or relevant technical qualifications highly regarded

Your Qualifications & Experience

  • Demonstrated IT knowledge and minimum 2 years' experience in an IT support position,.
  • Working knowledge of Windows based systems, Intune with experience in the maintenance and support of HP laptops.
  • At least 2 years IT support experience using and supporting the Microsoft 365 Suite, Active Directory, Windows devices and printers.
  • Excellent understanding of computing hardware and strong problem-solving skills with the ability to quickly and methodically troubleshoot IT issues.
  • Excellent understanding of the ITIL framework.
  • Excellent customer service skills.

What You'll Love About Working Here

  • We recognise the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
  • At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
  • Equip yourself with valuable certifications in the latest technologies such as AWS and Microsoft Azure.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.