Desktop Engineer

6 days ago

Melbourne, Victoria, Australia beBeeSystem Full time $90,000 - $140,000

At the heart of every successful organization lies a team of skilled professionals who ensure seamless operation and delivery of exceptional results.

The Role

This is an exciting opportunity to join our Tech team on a full-time basis. In this role, you will be responsible for ensuring that desktop systems, clinical testing software, optical equipment, and connected peripherals operate in perfect harmony to deliver outstanding patient care.

As a key member of the Product Team, you will work closely with the Clinical team and IT departments to drive global and local initiatives forward. You will serve as the escalation point for technical support for Specsavers optical systems and oversee the provisioning, installation, configuration, and maintenance of operational environments.

  • Key responsibilities include systems testing, documentation, user training, and transition to support.
What We're Looking For

We are seeking a motivated individual who possesses:

  • A demonstrated commitment to continuous learning through regular upskilling, certifications, and staying current with evolving technologies and industry advancements.
  • Minimum 3+ years' experience in desktop systems engineering or IT support, ideally within retail or healthcare environments.
  • Strong technical expertise in Windows server and desktop environments, drivers, hypervisors, and peripheral integration.
  • Availability to work full time, onsite at our Support Office.
  • Proven ability to work collaboratively across clinical, technical, and vendor teams to deliver integrated support and system improvements in a healthcare or clinical setting.
  • Knowledge of networking fundamentals (TCP/IP, DNS, DHCP) and security best practices.
  • Skilled in incident management, problem analysis, and resolution involving third-party vendor software and clinical applications.
  • Hands-on experience with Commercial Off-The-Shelf (COTS) and custom applications, including packaging technologies for automated deployment using tools such as Intune or SCCM.
  • Skilled in creating user guides and technical documentation, with experience delivering onboarding and training for clinical staff on new systems and equipment.
About Us

We believe a diverse, inclusive, and flexible culture enables our people to bring their whole selves to work and be proud of doing so. When it comes to flexibility, we understand that one size doesn't fit all. Our flexible working enables us to work in ways that support our lifestyle and help us balance our career with other important things in life.

Applicants for the role are required to have current working rights as per relevant government legislation.

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