Customer Service Team Leader

2 weeks ago

Brisbane, Queensland, Australia Cleanaway Operations Pty Ltd Full time $104,000 - $130,878 per year

About Us

Join us at Cleanaway and contribute to making a sustainable future possible together.

We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.

As a high growth, ASX listed organisation with over 7500 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance.  We are Australia's largest company in this sector, providing essential services to millions of customers and communities nationally.

The Opportunity

Based in Willawong QLD, the Customer Service Team Leader is pivotal in leading and supporting our dedicated customer service team. Your focus will be on delivering outstanding customer experiences, ensuring efficient service delivery, and continuously improving team performance.

  • Monitor the integrity of daily data entry to ensure accuracy for invoicing, reporting and run sheet production, and that deadlines are met
  • Monitor calls to ensure prompt and appropriate corrective action from the Customer Service Officers in response to customer queries and complaints and implement systems to combat recurrence of issues
  • Assist the leadership team in the provision of a consistent approach to customer service and service delivery by ensuring systems are in place and agreed timeframes are being met

About You

We're looking for someone with strong leadership abilities, excellent communication skills, and a commitment to sustainability. If you're passionate about making a positive impact and driving results, we'd love to hear from you

  • Experience in leading customer service/admin personnel in a contact centre environment
  • Intermediate competency with MS Office Suite of products
  • Demonstrated experience in influencing and managing expectations across internal and external stakeholders

Why join Cleanaway?

  • Competitive salary package
  • Flexible working arrangements
  • Career opportunities in a high growth, Australian business
  • Supportive and safe work environment
  • Paid parental leave
  • Great company benefits: Employee share program, company discounts, salary packaging, flu vaccinations, EAP, discounts on private health insurance and more.

Our Process

Our recruitment process involves a number of checks including reference checks, verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing

Join us on our exciting journey towards a sustainable future.

Simply click the Apply button below or visit and let's make a positive impact together.

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