Telephone Enrolment Consultant

The Company

Our mission is to improve and develop people's lives through quality vocational education. We aim to empower people by helping them find their dream job to realise their career aspirations. It is this passion which sets us apart and makes us a leading education provider.

As a passionate person, who can deliver a "Breath of Fresh Air" in service and sales by delivering amazing interactions and engagements, you'll also bring the following skills and experience:

• Phone-based customer service experience (Contact Centre experience will be highly regarded)
• Genuine commitment to delivering exceptional outcomes for students.
• Strong systems experience and an ability to follow processes including data entry and use of a CRM system.
• High attention to detail with a commitment to adherence to company policies and procedures.
• Must be able to maintain a high volume of outbound / inbound calls and achieve KPI's and targets.
• Highly developed verbal, telephone and written communication skills and the ability to liaise and consult with both students and campus team members with a strong customer service focus.
• Ability to prioritise, multi-task, share team responsibilities to maintain maximum monitoring level of prompt, and courteous customer service and effectively achieve deadlines.

To be successful you will need to:

• Be a great communicator
• Results-driven and ambitious
• Passionate about your role
• Willing to learn new skills

Why IST:

• Competitive salary
• Free access to our Employee Assistance Program (EAP)
• Full product and systems training and continued professional development
• A friendly and motivated team environment

If you think you have what it takes, don't hesitate to apply now.