HRT Case Manager

We have an incredible opportunity within our Domestic and Family Violence (DFV) High-Risk Team covering the Townsville District.

Passionate about transforming lives and creating positive change? We are looking for a new member of the team who wants to make a real difference to the lives of those impacted by DFV in our local communities.

This is an identified position for Aboriginal and/or Torres Strait Islander candidates.

Take up a role that makes a difference

• This is a hands-on role that works with victim/survivors of DFV.
• You will provide case coordination for those at high and imminent risk of DFV.
• This includes support to Aboriginal and/or Torres Strait Islander clients, providing immediate assistance, risk assessment, safety planning, referrals, and ongoing support.
• You will also provide cultural oversight and direction across DVNQ to ensure accountability and inform best practice when working with Aboriginal and/or Torres Strait Islander peoples.
• You will work collaboratively with team members and other organisations to increase DFV understanding to build a consistent and timely response across the Townsville Region.

About Us

For over 30 years, DVNQ has been a cornerstone of community safety and support in Townsville. We're a charity committed to evidence-based, trauma-informed approaches — and we care deeply about the rights, safety, and dignity of victim-survivors.

Our values — Integrity, Compassion, Advocacy, Innovation, Collaboration — drive everything we do. We invest in our people because we know this work is meaningful, complex, and life-changing.

What You'll Get

• SCHADS Level 5
• Up to $15,900 salary packaging — boost your take-home pay
• Extra Christmas leave + 4 weeks annual leave + 17.5% loading
• Flexible working hours – Monday to Friday with rare out-of-hours needs
• Strong supervision culture – regular internal and external supervision
• Employee Assistance Program, annual flu shots, and more
• Commitment to staff wellbeing and growth — team days, training, mentoring

About You

Are you passionate about making a real impact for those most at risk? Join our dedicated High-Risk DFV Team and help drive meaningful change in the lives of victim-survivors.

We're looking for someone who:

• Identifies as Aboriginal and/or Torres Strait Islander
• Holds a relevant degree (or has 5+ years' experience in a similar field)
• Brings strong DFV knowledge – including trauma-informed care, crisis response, risk assessment, and case management
• Understands relevant legislation (DFV Act 2012, Child Protection Act 1999) and frameworks
• Communicates confidently and culturally appropriately with First Nations peoples
• Has deep cultural insight into family structures, community connections, and protocols
• Applies intersectional and inclusive practice in all relationships
• Builds strong partnerships, shares knowledge, and supports sector capacity
• Shares information clearly, respectfully, and accessibly
• Thrives in a fast-paced environment with excellent organisation and a positive, flexible attitude
• Practices emotional intelligence and self-reflection to support resilience and wellbeing in this vital work

Required screening:

• Current QLD C Class Driver's License which must remain current during the term of employment.
• Working with Children Check (Blue Card) which must remain current during the term of employment.
• Australia: National Police Check Clearance – at organisation expense.

How to apply

Please apply through the link and provide:

• Cover letter addressing each of the Key Selection Criteria.
• Resume
• 2 x professional references – one must be your current or most recent manager.
• Proof of education, qualifications/or experience.

Applications close: 9:00am Monday 24th November 2025.

Applications that do not address each Key Selection Criteria or are received after the closing date will not be considered for interview.

DVNQ acknowledge the Aboriginal and Torres Strait Islander peoples as the Traditional Owners of this country throughout Australia and their connection to land, sea, and community. We pay our respect to them, their culture and to the Elders past, present, and emerging. We particularly acknowledge Wulgurukaba of Gurambilbarra and Yunbenun, Bindal, Gugu Badhun and Nywaigi people in the Townsville areas and for our Mt Isa Service location the Kalkadoon and Mitakoodi people on whose land DVNQ delivers its services.