Settlement Case Manager

Who are we?

Multicultural Communities Council Gold Coast (MCCGC) is proud of our vibrant 40-year history. We are deeply committed to nurturing diversity and championing multicultural communities across the Gold Coast region.

Since our inception in 1983, we have embarked on a remarkable journey. We envision a community that embraces inclusivity, where every individual, their culture, life aspirations, and our diverse team are valued. As a not-for-profit organisation and the peak body and partner for Gold Coast's multicultural communities, our purpose is to collaborate with individuals of all ages and abilities, families, community organisations, local service providers, and businesses to nurture an environment that is inclusive and celebrates the diversity within our city.

Beneath MCCGC's organisational umbrella, we proudly oversee two distinctive community-focused brands: MCCGC's Community Programs team and CURA Aged Care Services. At MCCGC, our core philosophy revolves around compassion, kindness, and the celebration of cultural diversity. We deeply understand and honour the unique needs of the diverse community we support. Our dedicated team, proficient in a myriad of languages, is committed to providing personalised care and support that aligns perfectly with our clients' individual requirements. We are here to serve, ensuring our communities thrive, whilst embracing the vibrant tapestry of cultures that make Southeast Queensland and Northern New South Wales a truly special place.

Make a meaningful difference in the lives of newly arrived Australians.

We're seeking a compassionate and driven Settlement Case Manager to support our Humanitarian Settlement Program (HSP) programs. In this role, you'll provide tailored case management to refugees and eligible migrants who have been in Australia for less than five years—empowering them to confidently navigate mainstream services and build independent, fulfilling lives.

As a Settlement Case Manager, you will:

• Deliver holistic intake assessments and connect clients with essential services through strategic referrals and follow-ups.
• Collaborate with internal teams and external partners to create strong support networks and drive positive outcomes.
• Promote and maintain high-quality client service systems and feedback mechanisms.
• Maintain accurate and timely casework documentation and reporting for funding bodies.
• Mentor Language Support Workers and promote the HSP program to stakeholders across the sector.
• Coordinate client casework data, ensuring data remains up-to-date and current, and case notes are completed and filed.

The successful candidate will have:

• A minimum of 3 years' experience and tertiary qualifications in Human Services, Social Work, or a related field.
• Proven expertise in case management with a client-centered, holistic approach.
• Exceptional communication and interpersonal skills, with the ability to navigate complex situations.
• Strong advocacy and negotiation capabilities.
• Current Driver's Licence, First Aid & CPR certification, and a valid Working with Children (Blue Card).
• Current National Police Clearance or the ability to obtain one.

Why work with us?

• Salary Packaging: Pay less tax and have more money to spend by using some of your pre-tax earnings to pay for everyday expenses (groceries, rent, mortgage, etc.
• Training & Development: Take advantage of regular opportunities for training to develop your skills and experience.
• Diversity & Inclusion: Work with an incredibly culturally diverse team; 65% of team members were born outside of Australia, and collectively we speak over 40 different languages.
• Strong Values: Take pride in working for a multicultural organisation that values Unity, Compassion, Integrity, Respect, and Joie de Vivre (Joy of Life).
• Continuous Support: Enjoy ongoing support from our dedicated team and access our Employee Assistance Program (EAP) for additional support.

If this sounds like you and you're interested in joining our team, please click APPLY NOW below and upload your Resume along with a Cover Letter that tells us why you would love to work with us

If you have any further queries, please contact our HR Team on or email 

* Shortlisted candidates will be contacted