Homelessness to Housing Case Worker

1 day ago

Emerald Queensland Australia Central Queensland Indigenous Development Full time $60,000 - $80,000 per year

CQID is experiencing organisational growth across all services and seeking suitable candidates for a range of positions.

CQID is one of the largest employers of Aboriginal and Torres Strait Islander peoples in the Central Queensland region. Offering a broad range of service areas, with roles that serve our community across Rockhampton, Emerald, Longreach, Woorabinda, Gladstone, Bundaberg and Hervey Bay

A new organisational structure, designated HR team and the implementation of a new Workforce Strategy. Striving to support employees on their career journey is a priority and contributes us to being a Employer of Choice.

Purpose of the Position

The Caseworker's primary role is to support the Team Leader to achieve client engagement and client outcomes.

Responsibilities and Duties

  • To provide front line case management to achieve better outcomes in accordance with the goals of Aboriginal and Torres Strait Islander clients
  • Build respectful and professional relationships with service users, agencies, partners, community, colleagues and clients
  • Participate in assessment, case planning, organisation and delivery of service provision and interventions, reporting and engagement for clients
  • Follow Assessment, Case Management and Reporting procedures and standards and contribute to continual improvement of services
  • Care coordination – Implement Case Plans, including advocating for, supporting and journeying with the client to achieve their desired outcomes
  • Participate and contribute to the organisation's compliance obligations under the ISO 9001:2015 Quality Management System and Human Services Quality Standards (HSQS)
  • At all times work within CQID's Workplace Health & Safety Policies and Procedures
  • Other responsibilities as directed by the Team Leader

Qualifications and Experience

  • Holds a current C Class Queensland Driver's Licence
  • Holds or is willing to obtain a First Aid and CPR Certificate
  • Knowledge of the Community Services Act 2017 and Commonwealth Supported Accommodation Assistance Act 1987
  • Experience at successful service delivery to Aboriginal and Torres Strait Islander people
  • Experienced in client engagement and case collaboration
  • Experience in working with individuals who are experiencing drug and alcohol issues
  • Current Working with Children Check, "Blue Card"

Skills and Attributes

  • Aboriginal and/or Torres Strait Islander Heritage-– [Note: Non-Indigenous applicants will only be considered if no suitable Indigenous candidates are attracted in the first round of applicants]
  • Competent in use of Microsoft Office software
  • Physical ability to undertake job responsibilities
  • Ability to communicate effectively; spoken and written
  • Self-starter, Motivated and able to self-manage work tasks
  • Strong connection to and knowledge of local Indigenous Community

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