Customer Service/ Telesales Operator

1 week ago

Northern QLD, Australia Bidfood Australia Ltd Full time $40,000 - $80,000 per year

Bidfood can offer you:

  • Staff Discounted Pricing on 6000+ items
  • Access to online workforce development programs
  • Team member access to Corporate Health Plans and other staff benefits
  • Employee Assistance programs to support Staff and their families

For over 20 years, Bidfood has provided quality ingredients to the foodservice and catering industry in Australia. With 50+ locations and a team over 2,300 nationwide, Bidfood is recognised as one of the country's leading distributors to the industry. A fulltime opportunity exists for an adaptable team player to join our Customer Service/ Telesales team at our foodservice branch located in Townsville.

About the Role:

Reporting to the Administration Manager this position is responsible for providing over the phone customer service and provide a high level of customer service to external customers in addition to performing other administrative tasks, reports and quality assurance tasks and audits

Duties:

  • Respond to customer queries via telephone, in person and by email in a professional and timely manner
  • Liaise with purchasing and warehouse teams to ensure accuracy of supplier invoices, orders, resolve issues and provide information as requested
  • Carry out Counter sales efficiently with a focus on excellent customer service
  • Facilitate smooth processing of sales enquiries and customer orders and quotes
  • Provide general administrative tasks with an emphasis on accuracy as required
  • Conduct internal audits of the Quality and HACCP based food system

Skills and Experience:

  • Confident phone manner and excellent communication skills
  • Superior customer service skills with the ability to build and maintain successful working relationships
  • Action customer queries appropriately and in a timely manner
  • Strong organisational and planning skills, with the ability to prioritise and multi task
  • Able to work as part of a team and autonomously
  • Excellent computer literacy, including the ability to quickly learn internal systems
  • Applicants may be subject to a pre-employment medical

Sales experience and an understanding of the foodservice industry or an allied industry would be an advantage.

About Bidfood Townsville

Bidfood Townsville is more than just part of Australia's leading foodservice distributor – we're a key partner to North Queensland's diverse foodservice scene. From bustling pubs and restaurants to defence, healthcare and education providers, our team services a wide range of customers with local knowledge and dependable supply. We understand the pace, pressure and logistics involved in delivering across the tropics – and we meet that challenge every day with confidence and care.

If you believe you are the right person to join our team, please apply with your cover letter and resume.

Applications close:  Friday 12th September 2025

Please note only shortlisted candidates will be contacted

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