Communications Operator

2 days ago

Northern QLD, Australia Queensland Police Service Full time $104,000 - $130,878 per year

Police Communication Operators work within a dynamic environment, that is committed to providing superior, client focused 'Triple Zero Call Taking and Police Dispatch' services across Queensland in response to community requests for assistance.

Your Key Accountabilities:

The core capability requirements for this role are:

  • Manage calls for service, in emergency, stressful and challenging situations using a high level of negotiation and conflict management skills to de-escalate the situation, calm the callers and get the vital information required.
  • Application of the Queensland Police Service demand management framework (SOLVE) to request allocation of Police resources for incident response.
  • Accurately relay data using voice communications equipment in a time-critical environment to provide responding police units with relevant information to take appropriate action.
  • Research a variety of police data management systems to gather information on relevant persons, vehicles and places of interest to police.
  • Review incidents and assess tasks, work with flexibility, speed, and accuracy to continuously update incidents with relevant time critical information.
  • Liaise with other service providers to allocate resources to incidents as required by operational police.
  • Comply with information security policies and procedures to ensure information holding systems are kept confidential and utilised accurately and reliably.
  • Research, interpret and relay information relating to legislation, criminal and civil issues, policies and procedures.
  • Contribute positively within a dynamic team environment to achieve the required service delivery standards including support and mentoring of other communication operators.

Role Requirements:

Mandatory

  • Initial appointment will be on a fixed term temporary basis while you participate in a Communications Operator Training Program of approximately 6 months. You are required to successfully complete the training program to be considered for on-going employment and permanent appointment with the Queensland Police Service.
  • Appointees will be required to participate in a 24-hour, 7-day roster with work hours equating to 36.25 hours per week. Shift penalties apply.
  • Successful applicants may be required to undergo alcohol and/or other drug testing in accordance with Service policy and the Police Service Administration Act 1990.
  • A recent keyboard skills certificate indicating a minimum speed of 40 words per minute with 98% accuracy must be provided with your application (see attached

    Information Guide for further).
  • Short listed applicants will be required to undergo typing, call taker simulation, cognitive ability assessments.
  • Successful Applicants are required to undergo a psychological assessment.
  • Successful applicants are required to provide an approved PEMS hearing test. The hearing assessment will include Pure Tone Audiometry and a Speech

    Discrimination Assessment. For Pure Tone Audiometry, a loss of 25 decibels or more at 500, 1000, 2000Hz and/or a loss of 40 decibels or more (at 4000, 6000, 8000Hz) is considered significant and is normally unacceptable for recruiting purposes. For the Speech Discrimination Assessment, a score of 90% or greater is

    required. Where an applicant normally uses hearing aids, testing is to be conducted with the use of those aids.
  • Successful applicants will be required to undertake regular hearing testing as part of their on-going employment.

Applications to remain current for 12 months.

Job Ad Reference:  QLD/659066/25

Closing Date:  Tuesday, 23rd September 2025

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