Operations Engineer

Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview
To provide high quality technical and operational support for customer infrastructure and subscriber technologies / systems supplied by Motorola Solutions, and to provide technical excellence and leadership to other members of the project & operations engineering and Support Services group ensuring total customer satisfaction and compliance to contractual key performance indicators

Job Description

• Primarily responsibility for the overall technical operation and maintenance of systems and subsystems of the P25 system for Metropolitan Mobile Radio (MMR).
• Ongoing high end technical, engineering and upgrade support for main systems and subsystems used on the P25 and associated Core systems and Remote Sites, Console Dispatch System, Voice/Telephony Logging Systems associated LAN/WANs, external interfaces and Network Management Systems.
• Act as a technical escalation point for Network Operations Control Centre (NOC) staff and Field Engineers requiring technical assistance.
• Provide advice and support to our customers and internal stakeholders and be available (via phone and physically) to Motorola stakeholders and/or users requiring technical assistance.
• Participate in regular on call roster for after-hours call out to resolve urgent system problems. The on call component will be a rotating roster shared with other engineers
• Support after hours planned maintenance and system upgrade activities.
• Follow standard Operational and Help Desk operating procedures; accurately log and update all Help Desk tickets using incident/call tracking software.
• Escalate to management any systemic issues that are operational and customer impacting to engage further engineering support for root cause and resolution.
• Produce and/or update "as-built" documentation for supported systems, as required.
• Prepare and document standard operating procedures and protocols.
• Ensure supported system installation and configuration is in accordance with documentation and Motorola Quality Installation Standards.
• Provide ad hoc general support and training to Motorola stakeholders from time to time.
• Other duties as assigned by the Operations Manager or other applicable management staff.
• Provides short and long term in depth analysis and investigation of problems.
• Work with System Integration and engineering staff from time to time for assistance with project activities, as required and approved by direct line management.
• Represents the operational engineering support to Management and /or vendors (or other support groups as applicable) in the resolution of equipment/network performance problems.
• Identify and develop work instructions, procedures and policies (surveillance, analysis and testing).
• Conducts network testing, integration and certification.
• Responsible for the ongoing reporting functions in relation to KPIs and SLAs.
• Engineer, implement and monitor security measures for the protection of radio and application network.
• Perform patch updates on Windows, Linux servers and other network devices in conjunction with the Operations Team.
• Work with Product Teams to ensure patches are released and updated on time.
• Ensure End Point security definitions and controls are maintained and updated regularly.
• Identify and implement areas for continuous improvements.
• Mentor junior technical staff.
• Undertake special projects and other duties.

Basic Requirements
Essential:

• Tertiary Qualifications in Electronics / Computer Systems Engineering or similar (Extensive industry experience will be considered as an alternative).

Highly Desirable:

• Telecommunications, Land Mobile Radio (LMR)
• Motorola P25 System Experience
• Microsoft Windows Server and/or SQL certification
• CompTIA Linux+
• Cisco Certified Network Certification
• Juniper Certification
• ITIL Certification

Desirable:

• Additional qualifications (or significant industry experience) with regard to:

• Network Security skills including intrusion detection devices firewalls and anti-virus

• Virtualization and Cloud Computing
• Server maintenance skills - hardware and software
• Voice over IP

Travel Requirements
Under 10%

Relocation Provided
None

Position Type
Experienced

Referral Payment Plan
Yes

EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.