Operations Engineering Lead

Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview
To provide technical leadership to a highly specialized team of engineers responsible for delivering mission critical communication solutions to Motorola's Government and Enterprise clients.

Enhance operational maturity ensuring that services are delivered seamlessly, without disruptions and in alignment with ITIL best practice

Job Description
Develops, designs, evaluates, and/or modifies systems consistent with customer and regulatory requirements. Develops system architecture, and ensures the integrity of the architecture/design. Systems Engineers handle the software configuration to make sure everything works given the various customer configurations.

• Provide technical leadership across of a broad range of technologies including; LAN/WAN switching and routing, APCO P25 radio systems, mobile data systems as well as Windows and Linux based operating systems administration.
• Oversee the operational health, security and maintenance of mission critical public safety systems that fall under the scope of the Operations Engineering team.
• Manage the day-to-day operational priorities and activities of the operations engineering team.
• Act as a technical escalation point for Network Operations Control Centre (NOCC) staff, Field and Operations Engineers requiring technical assistance.
• Proactively identify any systemic issues that may have operational or customer impact and drive resolution in accordance with the ITIL framework.
• Maintain and enhance the accuracy and completeness of technical, procedural, and as-built documentation.
• Promote and ensure compliance with ITIL service management processes and procedures.
• Foster a culture of continual improvement by implementing and encouraging the use of best practices, identifying areas for improvement, and providing opportunities for professional development and training for team members.
• Collaborate with other teams to ensure alignment and effective service delivery, while driving high-quality operations engineering services to achieve both contractual compliance and customer satisfaction.
• Participate in service review meetings as the technical representative to provide technical insights and recommendations on the performance and quality of services provided.
• Collaborate with cross-functional teams to produce regular reports on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Participate in an on-call rotation schedule to address urgent system incidents escalated after-hours.
• Provide technical support and resourcing assistance to Systems Integrations for projects falling under the scope of the operations engineering team.

Other duties as required, relevant to the Operations Engineering and support of the mission critical communication solutions to Motorola's Government and Enterprise clients in Victoria

Basic Requirements
Essential:

• Tertiary Qualifications in Electronics / Computer Systems Engineering or similar (Extensive industry experience will be considered as an alternative).

Highly Desirable:

• ITIL v4 Certification
• Telecommunications, Land Mobile Radio (LMR)
• Microwave Transmission Network Experience
• CISCO / Juniper networking certifications
• Microsoft / Linux certifications
• Knowledge in Crystal and SQL reporting

Desirable:

• Motorola P25 System Experience
• Network Security skills including intrusion detection devices firewalls and anti-virus
• PABX/VoIP experience
• Administration configuration, fault finding and maintenance of networks, LAN,WAN, routers, switches, servers, workstations and applications
• VMWARE administration

Travel Requirements
Under 10%

Relocation Provided
None

Position Type
Experienced

Referral Payment Plan
Yes

EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.