Customer Success Manager

Description

Legl is a UK-HQ'd, fast-growing, B2B regtech/fintech platform with a mission to bring the legal industry into the 21st century. We're backed by some of the best venture investors in Europe (Series B) and we are scaling quickly on our next phase of growth as we expand into Australia.

Our mission is to make legal services work better for law firms and their clients. Since launching just a few years ago, we're proud to partner with over 450 law firms, including 40 of the UK's top 200, and some of their regulated clients as well.

The Legl team is agile, ambitious, and collaborative. We're not an environment that suits everyone - we thrive on breaking down problems to their essence, understanding the customer, making decisions quickly, and the mindset that every day matters. For the right individuals, this is an opportunity to thrive, be rewarded, and work on exciting, impactful projects alongside talented, like-minded people, while learning and developing at a fast pace.

The Role

As our first Customer Success hire in Australia, you'll be at the forefront of establishing Legl's presence and driving long-term customer outcomes. You'll partner closely with sales to win new clients, lead seamless onboarding, and become a trusted advisor helping firms transform their operations with Legl.

This role combines the strategic influence of pre-sales, the relationship depth of customer success, and the impact of customer enablement. You'll work with senior stakeholders across the legal sector, ensuring every customer not only succeeds with Legl- but advocates for it.

You will be responsible for:

Lead Customer Success in a New Market: Establish our customer success function in Australia, building the foundation for scalable growth.

Drive Adoption & Value: Own the customer journey from onboarding to renewal, ensuring clients realise measurable ROI from Legl.

Strategic Partnering: Collaborate with Account Executives in pre-sales to design solutions that align with customer needs and business goals.

Enablement & Expansion: Help clients embed Legl in their day-to-day operations, monitor adoption, and identify opportunities for expansion and advocacy.

Trusted Advisor: Build credibility on key topics such as AML, onboarding, and compliance, guiding firms through regulatory and operational transformation.

Voice of the Customer: Represent Australian customers internally — sharing insights that influence product strategy, go-to-market priorities, and customer experience.

About You:

Proven Customer Success Leader: Experience in customer success, pre-sales, or solutions consulting within SaaS or technology-driven industries.

Expert in Regulated Workflows: Familiar with compliance, onboarding, or operational processes in law firms, financial services, or similar environments.

Commercial & Consultative: Adept at engaging senior decision-makers and turning complex challenges into actionable business outcomes.

Excellent Communicator: Skilled at building trust, running workshops, and leading strategic conversations with diverse audiences.

Builder's Mindset: Energised by ambiguity — you thrive in scaling environments, shaping processes, and creating playbooks from the ground up.

Impact-Oriented: Passionate about driving measurable results for customers and contributing to Legl's growth story in a new region.

Diversity

At Legl, we believe that diversity drives innovation and success. We are committed to fostering an inclusive environment where everyone feels empowered to bring their authentic selves to work. By embracing diverse perspectives, backgrounds, and experiences, we strengthen our ability to deliver meaningful solutions. We actively encourage applications from individuals of underrepresented communities and are dedicated to creating a workplace where all voices are heard, valued, and respected.