Customer Success Team Lead

Company Mission

Our mission is to give the world access to the best products by empowering great brands to reach their growth potential.

About Wayflyer

Today's consumer brands need a capital provider that keeps pace with their growth ambitions. Traditional financing options are slow, cumbersome and often out of reach. That's why we built Wayflyer.

Our unique technology allows us to assess businesses in minutes, generate financing offers that reflect their growth potential and send funds in as little as 24 hours.

Since launching in April 2020, we've deployed over $4.5bn to thousands of brands worldwide, backed by Tier 1 banks like J.P. Morgan. We've become a trusted financing partner for some amazing brands, like True Classic, Little Words Project and Kekoa Foods.

Teams at Wayflyer are truly cross-functional. You'll be collaborating with ambitious colleagues from around the world - all striving to deliver on a huge opportunity. Check out this video to hear directly from them.

Culture & Values at Wayflyer

At Wayflyer, we value being sound people, excellent operators, and ambitious overachievers, working together with integrity, creativity, and bold optimism to deliver exceptional results. To learn more, please visit our website.

Your Role at a Glance: The key ways you'll bring value to the team

• Manage and develop a team of Client Success Managers to a world-class level.

• Continually focus on improving our sales & account management processes, driving efficiency and output.

• Hire, train, and coach your team to become experts in articulating our value proposition.

• Motivate and support your team to hit and over-exceed their monthly targets.

• Collaborate with different departments, such as Revenue Operations & Enablement, to help build and execute best in class account management playbooks.

What Makes You a Great Fit

• 3+ years of experience managing full-cycle sales &/or account management team, preferably within Tech/SaaS

• Consistent track record of exceeding targets as an individual contributor and in a team lead capacity.

• Track record of developing and improving ramping team members.

• Experience scaling teams, either in number, geographically or bringing new products to market.

• You've worked in a fast-paced start-up / scale up environment.

• Excellent people skills with the ability to lead, motivate and retain staff.

• Analytical mindset - a problem-solver able to use data to make autonomous decisions.

• Results-focused and a 'whatever it takes' attitude.

• Experience of Solution Selling and/or MEDDICC methodologies is desirable.

What to Expect After You Apply

You can expect to hear from a member of our Talent Acquisition team soon. If we believe you're a good fit, the first step will be a conversation with a recruiter who will guide you through the next stages of the process. The full interview process, which includes meeting the Hiring Manager and completing a case study or interview loop, typically takes approximately four to six weeks.

The Perks of Being at Wayflyer

Time Off That Matters

Recharge with 25 days of paid annual leave, plus public holidays.

Your Wellbeing

Access support and resources to support your wellbeing, including our Wellbeing @ Wayflyer ERG.

Comprehensive Health & Protection

Stay covered with private healthcare, life insurance, and critical illness cover.

Secure Your Future with Our Pension Plan

Our pension plan helps you build a strong foundation for tomorrow, starting today.

Family-First Policies

We offer generous parental and adoptive leave, including 6 months of paid leave for Primary Caregivers and 3 months of paid leave for Secondary Caregivers.

Share in Our Success

With our equity scheme, you're not just an employee; you're a stakeholder in our journey.

Work From Abroad

Enjoy the freedom to work remotely from anywhere in the world for up to 60 calendar days a year.

Global Offices and Working Policy

Dublin, Our Buzzing HQ

Our headquarters operates a hybrid model. The number of in-office days depends on your team, but the majority of teams and our SLT are typically in 3-4 days per week, giving you valuable exposure to senior leadership.

London, One Big Family

Home to around 30 employees, our brand-new London office also runs on a hybrid model. You'll often find our CEO working alongside the team with regular visits.

Sydney, Small but Mighty

Our close-knit Sydney office has around 20 employees and follows a flexible hybrid model, fostering strong collaboration.

New York & Charlotte, Stateside Collaboration

Each of our US offices has 8-10 employees and operates with a flexible hybrid approach, blending in-person connection with remote freedom.

Remote, Across the US & Europe

The majority of our Tech org works remotely across the UK and Europe, coming together throughout the year for off-sites, company kick off and technical kick off. We also have a growing number of remote team members across the US.

How We Handle Your Personal Data

By submitting your application, you acknowledge that Wayflyer Limited will process your personal data for the purpose of evaluating your suitability for the role. Such processing is based on the need to take steps prior to entering into a potential employment agreement. To learn more about how we handle your personal data, you can contact our privacy team at or review our privacy notice