Customer Success Lead

17 hours ago

Sydney, New South Wales, Australia Asseti Full time $120,000 - $180,000 per year

About the company

Asseti is the category-defining platform for asset intelligence, used by asset-heavy enterprises to understand the real condition of their portfolios and make better decisions about maintenance, risk, and investment. We've landed major customers and are expanding across the US, Australia, and New Zealand as we scale a platform trusted to deliver real-world results.

The opportunity

Join our Sydney team to lead customer success across key ANZ accounts. You'll drive adoption, value realisation, and renewals, partnering closely with product and sales to ensure customers get measurable outcomes and expand with Asseti.

The role

You will own strategic customer relationships post‑sale, onboarding, enablement, QBRs, value mapping, issue resolution, and renewal planning. You'll collaborate with AEs, Solutions, and Product to translate customer goals into clear plans, remove friction, and turn wins into case studies and expansions.

What you will do

  • Lead onboarding and success planning to align stakeholders on goals, milestones, and measures of value
  • Drive product adoption through training, playbooks, and usage insights that lift engagement across personas
  • Run executive‑level QBRs and value reviews tying Asseti outcomes to business KPIs
  • Proactively identify risk and run save plays to protect renewals and NRR
  • Partner with Sales on expansion opportunities and multi‑year renewal strategies
  • Be the customer's voice to Product, prioritising feedback and shaping roadmap tradeoffs
  • Build scalable CS processes, including health scoring, playbooks, and reporting

What you will bring

  • 5+ years in enterprise Customer Success or Account Management in B2B SaaS
  • Proven record lifting adoption and securing high renewal and expansion rates
  • Comfortable with executive communication, stakeholder management, and change management
  • Data‑driven approach using health, usage, and outcomes to guide actions
  • Strong project management, clarity in written and verbal communication, and bias to action

Bonus points for:

  • Experience with asset‑heavy industries or analytics/workflow platforms
  • Familiarity with CS tooling, health scoring, and value frameworks
  • Prior work with ANZ public sector or large enterprise procurement and governance

Why join us

High‑impact role at the heart of customer outcomes. You'll shape how Asseti delivers value, protect and grow key accounts, and help build CS practices as we scale. Competitive compensation, equity participation, and a path to build and mentor a local CS team.

  • Customer Success Lead

    22 hours ago

    Sydney, New South Wales, Australia Respondent Full time

    We're looking for a customer-focused operator to lead our Project Success team. Your mission is to help customers get the most value from Respondent, ultimately recruiting high-quality research participants, reliably and at scale.You'll be more than just a team lead - you'll work closely alongside your team, stepping in where needed to solve challenges...

  • Customer Success

    1 week ago

    Sydney, New South Wales, Australia FICO Full time $120,000 - $180,000 per year

    The OpportunityWe are seeking a dynamic Customer Success Manager to drive customer retention, expansion, and advocacy within our LAER (Land, Adopt, Expand, Renew) go-to-market model. This role is critical to ensuring customer success throughout their lifecycle, maximizing ARR growth, and preventing churn through proactive relationship management and...

  • Customer Success Director

    6 days ago

    Sydney, New South Wales, Australia Prometheus Group Full time $120,000 - $180,000 per year

    About Prometheus GroupPrometheus Group is built on a culture of self-starters, accountability, and results. For more than a decade, our team has proudly served the Asia Pacific market, building a loyal customer base across energy, utilities, mining, manufacturing, and other asset-intensive industries. Our software helps customers optimise operations, extend...

  • Head of Customer Success

    21 hours ago

    Sydney, New South Wales, Australia PERSOL APAC Full time $120,000 - $200,000 per year

    About the RoleWe are proud to partner with one of Australia's most respected and innovative businesses to appoint a visionary Head of Customer Success. This is a strategic and hands on leadership opportunity where your expertise will directly shape customer outcomes and business performance across the APAC region.You'll be joining a well established...

  • Customer Success

    22 hours ago

    Sydney, New South Wales, Australia Talent Full time $120,000 - $180,000 per year

    Client Success Manager LeadRole OverviewJoin a rapidly expanding fintech transforming how brands access capital. As the Client Success Manager Lead, you'll oversee and develop a team of high-performing Client Success Managers, ensuring they deliver exceptional client outcomes. You'll coach, motivate, and scale the team while refining processes to drive...

  • Director of Customer Success

    19 hours ago

    Sydney, New South Wales, Australia Hapana Full time $120,000 - $200,000 per year

    About HapanaHapana is disrupting the market in leading a software solution in the fitness industry that helps gyms, fitness studios, and franchises unlock growth and efficiency. We have revolutionised the operations of multisite boutique businesses like Fitstop, Gold's Gym, J.I.M, STRONG Pilates, Vaura Active, KX Pilates, and more. Our all-in-one platform...

  • Manager, Customer Success

    1 week ago

    Sydney, New South Wales, Australia NiCE Full time $120,000 - $180,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.The Manager, Customer Success is responsible for leading a team that...

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia NICE Full time $120,000 - $180,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.The Manager, Customer Success is responsible for leading a team that...

  • Customer Success

    4 days ago

    Sydney, New South Wales, Australia Bauerfeind Australia Full time $60,000 - $90,000 per year

    About BauerfeindBauerfeind is a global leader in premium medical and performance supports — trusted by clinicians, athletes and everyday Australians for nearly 100 years.With German engineering and a passion for movement, we create products that help people move better, feel better, and live a pain free life.The RoleAs a Customer Success & Retail...

  • Manager, Customer Success

    1 week ago

    Sydney, New South Wales, Australia NICE Actimize Full time $120,000 - $180,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.The Manager, Customer Success is responsible for leading a team that...