Customer Success
4 days ago
ChannelWiz - Customer Success – eCommerce MarketplacesMelbourne | Hybrid
Full-time | Entry–Mid Level
About ChannelWiz
ChannelWiz is a SaaS platform developed by the KG Group, one of Australia's top marketplace retailers with over 18 years of experience. Built from the ground up to solve real-world challenges in multi-channel selling, ChannelWiz is now used by other retailers to replicate KG's marketplace success.
Join the team helping retailers thrive across online marketplaces.ChannelWiz is looking for an enthusiastic and client-focused Customer Success Manager to support our growing portfolio of retail and brand clients.
We're a Melbourne-based SaaS company helping businesses scale on major marketplaces like eBay, The Iconic, Big W, Amazon and Kmart. Backed by nearly two decades of hands-on experience, ChannelWiz makes multi-channel selling easier, smarter and more profitable.
About the RoleAs a Customer Success Manager, you'll be the go-to contact for our clients - supporting their day-to-day operations, and helping them identify growth opportunities across multiple marketplaces.
You'll work closely with clients to ensure they're getting the most value from our technology and support, while also collaborating with internal teams and marketplace partners to drive long-term results.
This is an ideal role for someone who's passionate about eCommerce, loves working with people, and wants to build expertise in the fast-growing world of marketplace retail.
Your Day-to-Day Will Involve:
- Owning and managing a portfolio of ChannelWiz clients
- Building strong relationships through regular check-ins, performance reviews and support
- Helping clients navigate marketplaces and troubleshoot issues
- Reviewing marketplace performance and recommending improvements to product range, pricing or content
- Coordinating with marketplaces (like eBay, Kogan and The Iconic) to unlock promotional opportunities
- Working cross-functionally with our onboarding, tech and marketplace teams to ensure client success
We're Looking For Someone Who:
- Has experience in customer success, account management or customer service (bonus if you've worked in eCommerce or marketplaces)
- Has strong communication and relationship-building skills
- Is confident juggling multiple priorities and clients
- Loves solving problems and finding opportunities to deliver more value
- Is commercially minded and interested in digital retail and online marketplaces
- Has experience with common CRM platforms (e.g. HubSpot, or similar tools)
- Is confident working with data and experienced in Excel or Google Sheets for reporting and analysis
Why Join ChannelWiz?
- Be part of a growing startup backed by 18 years of real-world marketplace experience
- Exposure to top-tier brands, retailers and marketplace platforms
- Learn how to grow online sales using strategy, data and technology
- Melbourne-based office and a collaborative and supportive team
- Opportunities to grow your role and responsibilities as we scale
Excited to help clients succeed in eCommerce?Apply now with your resume and a short note about why you're a great fit for this role.
Must have unrestricted work rights in Australia
Must be able to work in-office in Heatherton, VIC 3202
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