Senior E-Commerce Coordinator

Are you an experienced E-commerce Administrator or Coordinator ready to take on your next challenge? If you are passionate about online retail, sales, and delivering an exceptional customer experience, this could be the ideal opportunity for you.

About Linen House

Linen House is a Melbourne-based design house and omni-channel retailer, renowned for creating high-quality, timeless homewares since 1993. We specialize in premium bed linen, cushions, throws, and table linen, with 23 outlet stores across Australia and multiple B2B and B2C eCommerce platforms. As a family-run business, we foster an inclusive, flexible, and supportive working environment where collaboration and innovation thrive.

Role Overview

We are seeking a detail-oriented and proactive E-commerce Coordinator to join our dynamic team. You will be responsible for managing and enhancing the daily operations of our online store and digital platforms, with a focus on driving growth and improving the customer journey. Working closely with our in-house development, marketing, and creative teams, you will ensure that Linen House's digital presence remains competitive and customer-centric.

Key Responsibilities

• Oversee and plan daily/weekly activities for the Linen House webstore, ensuring smooth operations across multiple platforms.
• Managing the affiliate program – working closely with the affiliate agency, onboarding partners, monitoring performance.
• Coordinating the loyalty program, including member engagement, rewards, and promotional activity.
• Managing product uploads, pricing updates, and website merchandising.
• Actioning digital content updates, including homepage banners, promotions, and campaign launches.
• Working closely with the marketing team to plan and execute EDMs and paid campaigns.
• Monitoring store performance and analytics, providing insights into customer behaviour and sales trends.
• Collaborating with graphics and marketing teams to ensure consistency across all digital platforms.
• Working with the IT team on web development projects, supporting new features, functionality improvements, and user experience enhancements.
• Working with external agencies to support digital marketing, website enhancements, and performance optimisation initiatives.
• Track performance metrics for digital campaigns, promotions, and product launches, and provide insights for continuous improvement.
• Contribute to the development and execution of exciting email marketing campaigns (EDMs) and key sales events.
• Stay up-to-date with industry trends, competitor strategies, and emerging technologies to identify new opportunities and innovative approaches.

Key Skills and Experience

• Proven experience with eCommerce platforms,  
  Magento 2 Cloud (currently)
  , and content management systems (CMS).
• Strong commercial acumen and a passion for retail, with the ability to adapt to changing market conditions and consumer preferences.
• Proficiency in data analysis and reporting, with advanced Excel skills.
• Strong understanding of SEO, SEM, and digital marketing best practices.
• A team player who thrives in a collaborative environment but is also self-motivated and able to work independently.
• A strong commitment to customer satisfaction and a drive to continually improve the online shopping experience.
• Creative problem-solving skills, with the ability to spot trends, suggest solutions, and contribute to the creative process.

Why Join Us?

At Linen House, we offer a dynamic and supportive workplace where you will have the opportunity to make a real impact on the growth of our eCommerce business. You'll be part of a dedicated team in a company that values innovation, customer satisfaction, and professional development.

If you are passionate about eCommerce, have a keen eye for detail, and are eager to contribute to the success of a leading Australian homewares brand, we would love to hear from you.

How to Apply

Please submit your resume along with a cover letter outlining your experience and why you believe you're the right fit. Please send resumes to