Co-Responder

Mandatory role requirements:

• Whilst it is not a genuine occupational requirement, it is highly desirable that this position be filled by an Aboriginal or Torres Strait Islander person
• Hours of work — Employees will be required to undertake non-continuous shift work in accordance with the Queensland Public Service Officers and Other Employees Award — State 2015. Roster patterns will include day and afternoon shifts including weekends.
• Drivers' license: it is a mandatory requirement for the occupant of this position to hold an unrestricted "C" Class driver's licence. Officers are required to drive government vehicles as a part of their day-to-day work.
• This role is designated as Regulated employment as the position provides support services to children and young people and therefore will require a valid Blue Card to be linked with the organisation prior to starting. Please refer to the Blue Card Services website ) for further information.
• Where possible, applicants are required to provide a referee who is an Aboriginal and/or Torres Strait Islander person who can attest to the applicant's background, knowledge, skills and experience as they relate to the cultural capabilities.
• While the position is based Mackay travel within the region for site visits and to other regional/departmental offices may be required in this role. This may include overnight stays.
• Deliver support services (both during and after hours), in collaboration with the QPS, by effectively responding to, engaging with, and assessing the risks and needs of children and young people that come to the attention of police, to minimise or prevent the likelihood of involvement or further entrenchment in the youth justice system.
• Proactively and effectively engage with children and young people to deliver support services, including referring young people to programs and agencies; linking young people in with their families and support persons; and connecting with Youth Justice counterparts to inform case management activities.
• Engage with and establish partnerships with a broad range of internal and external stakeholders and service providers, including the QPS, in several local areas, to achieve quality casework outcomes.
• Undertake a range of record and information management tasks including maintenance of case records, preparation of reports, performance reporting and data entry to inform casework and accountability.
• Develop strong links to Youth Justice Service Centre counterparts and share information to inform improved court and case management activities in both community and custodial settings.
• Actively participate in training and professional development activities to develop, maintain and enhance knowledge and competencies to ensure that service delivery is based on contemporary, evidence based, best practice principles and is consistent with current practice trends and objectives.
• Actively participate in and contribute to the good governance and objectives of the region and department.
• Contribute to an organisational culture that ensures sensitive and effective communication with people from other cultures including people from Aboriginal and/or Torres Strait Islander backgrounds and be responsive to cultural protocols to ensure they are embedded in service delivery
• Demonstrate cultural capability and/or a commitment to developing cultural capability to ensure an inclusive culture that aligns with the Human Rights Act 2019 and supports departmental programs and community partnerships aimed at preserving cultural connections for Aboriginal and Torres Strait Islander peoples.

Applications to remain current for 12 months.

Job Ad Reference: QLD/667753/25

Closing Date: Monday, 10th November 2025