National Account Manager

Join Sugar Australia & Wilmar Ingredients as a National Account Manager based at our Macquarie Park NSW office. This permanent, full-time role is ideal for a commercially savvy and relationship driven sales professional, to manage a portfolio of high value domestic accounts across the food, pharmaceutical, nutraceutical, and personal/home care industries.

Reporting to the Regional Sales Manager, you'll be responsible for leading a diverse customer portfolio and driving retention, growth, and new business development across Sugar Australia and Wilmar Ingredients.

What you'll be doing:

As National Account Manager, you'll be the primary relationship owner for selected customer accounts, responsible for:

• Managing customer relationships to ensure continuity and growth.
• Managing pricing and margins to achieve sales and profit targets.
• Identifying and developing new B2B opportunities across the food, pharmaceutical, nutraceutical, and personal/home care sectors.
• Supporting innovation, NPD, and market development in collaboration with customers and internal teams.
• Maintaining accurate sales forecasts and collaborating with planning teams to ensure reliable customer supply.
• Managing quality or supply issues in a timely, cost-effective way.
• Collaborating with logistics, planning, technical, and customer service teams to deliver seamless customer experiences.
• Capturing customer insights and market intelligence in CRM systems to support procurement, planning, and commercial strategy.
• Monitoring competitor activity and implementing strategies to maintain market leadership.
• Reporting monthly on business activities and financial performance.

As this role involves occasional travel, flexibility is essential.

What you'll bring:

To succeed in this role, you'll be commercially savvy with a hands-on approach - confident in leading negotiations, building strong partnerships, and uncovering new opportunities across the food, pharmaceutical, nutraceutical, and personal/home care sectors. You'll also be comfortable working with data, forecasts and systems, while stepping in to resolve day-to-day customer challenges.

We're looking for someone with:

• Tertiary qualifications in Business, Commerce, or a related discipline
• 5+ years B2B sales experience in food & beverage, personal/home care, or complementary healthcare manufacturing
• A track record of success managing key accounts, delivering on sales targets, and driving profitable growth
• Experience developing customer and product plans, with a focus on pricing strategies and margin management
• Experience supporting NPD, innovation, or market development with customers
• Strong commercial and financial acumen, including experience with forecasting, pricing, and supply agreements
• Experience using CRM and ERP systems (Salesforce, SAP, and BW are highly desirable)
• Strong analytical skills and the ability to translate insights into actions
• Excellent communication and relationship building skills with both customers and internal teams
• A proactive, solutions focused mindset with the ability to think creatively, manage competing priorities, and deliver results in a fast-paced environment
• A collaborative style and commitment to working as part of a national and cross-business team

About Sugar Australia:

Sugar Australia is the nation's trusted partner in sugar and ingredient solutions, enabling our customers to make great products for every home since 1855. We proudly own and operate refineries, packing facilities, sugar silo terminals, and warehouse distribution sites across the country.

When you join Sugar Australia, you're not just stepping into a job - you're becoming part of a passionate, inclusive, and values-led culture that champions collaboration, learning, and continuous improvement.

About Wilmar Ingredients:

Wilmar Ingredients is a leading supplier of ingredients in Australia and New Zealand.

Leveraging Wilmar International's global network of manufacturing plants, we supply a range of ingredients for the pharma, food, beverage, personal care, home care, mining, industrial and lubricant markets.

Our comprehensive range of products includes intense sweeteners and sugar polyols made from natural products, glucose, glycerine, esters, fatty acids and natural vitamin E.

Our proactive team works with customers to expand and optimise customer's ingredient portfolio aligned to consumer demands with compelling value propositions.

Why us?

• Competitive salary and benefits package, including hybrid working, onsite parking and exclusive corporate discounts.
• Health and wellbeing programs, regular social events, and employee recognition initiatives.
• Opportunities for career development and ongoing learning.
• A friendly and collaborative culture, grounded in community values.
• Access to our extensive product library - perfect for those with a passion for baking.

We are an equal opportunity employer and encourage applications from all backgrounds, identities, and experiences.

Apply Now

If you're a commercially driven account manager ready to lead customer relationships and drive growth, we'd love to hear from you. Apply now and help create the sweet things Australians love

Reference #

50426

Posted on

01 Oct 2025

Closes on

29 Oct :55

Location(s)

North Sydney, North Ryde

Expertise

Sales

Job level(s)

Experienced

Work type(s)

Permanent

More details (document)

Business unit

Sugar Australia