Guest Services and Sales Assosiate

22 hours ago

Perth, Western Australia Alex Hotel Full time $45,000 - $65,000 per year

Position Overview:

This dynamic role blends exceptional guest service with proactive event sales support. As a Guest Service & Events Sales Associate, you will spend approximately 80% of your time delivering outstanding front desk service—welcoming guests, managing check-ins and check-outs, handling inquiries, and ensuring a seamless stay experience. The remaining 20% of your role focuses on assisting the hotel's events and sales team by responding to event inquiries, preparing proposals, coordinating small-scale functions, and supporting the execution of on-site events. This position is ideal for someone who thrives in a guest-facing environment and has a passion for hospitality sales and event coordination.

Our Vision is being leaders in creating experiences and properties that escape the ordinary.

Our Purpose is to make the day better for ourselves, each other, our group, our customers and communities. We do this by living our values of empowerment, possibilities and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

  • Growing revenue above market
  • Maximise assets
  • Business transformation

Our Values

  • Empowerment: We make it happen
  • Possibilities: We evolve and innovate
  • Community: We make the connection

Key Accountabilities

  • Anticipate and attend to the guest's needs and desires immediately.
  • Offer a warm and friendly welcome to hotel guests as they enter and depart from the Hotel.
  • Check guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines.
  • Process daily guest transactions and accounts accurately and efficiently.
  • Work with the Housekeeping and Maintenance departments, to ensure that the Hotel's rooms are properly prepared for arriving guests.
  • Communicate any guest special request to the appropriate department(s) and follow up to make certain the request has been fulfilled in accordance with the guest's wishes.
  • Actively listen to and resolve any guest issues.
  • Participate in all rostered theoretical and on-the-job training sessions.
  • Comply with all of the hotel's operational policies & procedures.
  • Represent the hotel as its main contact for events and group bookings
  • Work collaboratively with food and beverage, kitchen, and front office teams
  • Handle client inquiries, proposals, and site inspections
  • Build and maintain strong client relationships (for events)
  • Proficiency with Opera Cloud, Ivvy and Lanyon programmes would be favourable

If this sounds like the role for you, please email your CV and a short introduction about yourself and your experience within hotels and event sales, to

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