Clinical Operations Manager

**About CardioScan**

CardioScan is an Australian health innovation brand and MedTech company that has grown to become a Global leader in cardiac monitoring solutions. We provide cardiac data and reporting to primary health practitioners across Australia, New Zealand, the US, the UK, and Asia, through our innovative cloud-based software, Beatbox.

What we do matters, and we strive to make a positive impact on the heart health of many by focusing on quality, accuracy and speed every time. We want to put the right data in the hands of those who need to make the decision, in a time of need.

We are continuing to enhance our clinical team and our business with thought leaders and knowledge specialists that will support our next stage of rapid growth. It’s an exciting time to join us

**About the opportunity**

The Clinical team is the heart of CardioScan. We are seeking a Clinical Operations Manager in Australia to lead our team of Cardiac Physiologists and manage all aspects of work on the AU Clinical Operations floor. In collaboration with the Director of Clinical Operations, you will execute the operational strategies and actively lead in line with our core mission and values.

You are a people leader with a hands-on approach in mentoring, performance managing, and ensuring goals are orientated towards the successful delivery of results and excellent Quality of Service to our valued customers.

**Key responsibilities**
- Oversee all aspects of the Clinical department and ensure our Quality of Service and SLA’s are exceeded for our customers
- Ensure procedures and workflows associated with the collection of ECG, Holter, BP and other Devices utilised by CardioScan to Report for its customer base allow for accurate and efficient processing by the Reporting Cardiologist and the operational team
- Ensure CardioScan is consistently surpassing its contractual obligations pertaining to its SLA’s associated with Reporting
- Ensure that workload is managed and balanced between Cardiac Physiologists and the external party so that overtime is minimised and Cardiac Physiologists’ KPIs are maximized - the role of this duty is to assist the Director of Clinical Operations to achieve this outcome
- Continuous improvement methodology must be adopted in all aspects associated with the processes and procedures determining the management of patient data on the operational floor
- Consistently seek to improve the operational floor processes and workflows by assessing problem areas and incorporate solutions
- Foster strong collaborative relationships in the team and actively seek to develop an enriched cultural environment for all team members
- Develop individual and team goals and implement a plan to carry out objectives
- Ensure all team member’s contributions and productivity is in line with the expectations set out by management
- Motivate, promote, and direct operational staff to meet goals
- Maintain an open line of communication between staff and senior management
- Conduct weekly meetings
- Ensure appraisals are completed annually on all operational team members
- Undertake all other duties as directed by the Director of Clinical Operations

**Key competencies**
- ** Working with People - **Demonstrates an interest in and understanding of others; Adapts to the team and builds team spirit; Recognises and rewards the contribution of others; Listens, consults others, and communicates proactively; Supports and cares for others; Develops and openly communicates self-insight
- **Delivering Results & Meeting Customer Expectations - **Focuses on customer needs and satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Works in a systematic, methodical and orderly way; Consistently achieves project goals
- **Achieving Personal Work Goals & Objectives - **Accepts and tackles demanding goals with enthusiasm; Identifies development strategies needed to achieve career goals and makes use of developmental or training opportunities; Seeks progression to new and challenging roles
- **Adapting & Responding to Change - **Adapts to changing circumstances; Accepts new ideas and change initiatives; Adapts interpersonal style to suit different people or situations; Shows respect and sensitivity towards cultural and religious differences; Deals with ambiguity, making positive changes
- **Coping with Pressures & Setbacks - **Works productively in a pressurised environment; Keeps emotions under control during difficult situations; Balances the demands of a work life and a personal life; Maintains a positive outlook at work; Handles criticism well and learns from it
- **Planning & Organising - **Sets clearly defined objectives; Plans activities and projects well in advance and takes account of possible changing circumstances; Manages time effectively; Identifies and organises resources needed to accomplish tasks; Monitors performance against deliverables
- **Leading & Supervising -