Assistant Advisor Information Management

Role: Assistant Advisor, Information Management

Grade: SNSW Grade 5/6

Employment Type: Full-time, ongoing and temporary opportunities

Location: Haymarket, Parramatta, Gosford or approved regional office. Hybrid / flexible working arrangements.

This role sits within Training and Customer Resolution, Enterprise Risk and Enablement.

Please note: This recruitment will be used create a Talent Pool for opportunities that arise over the next 18 months If you are interested and would like to be considered to join our talent pool for upcoming full-time, ongoing and temporary opportunities, apply now.

About the team

Our Information Management team is all about making life easier for frontline staff. We create and maintain the knowledge content they rely on every day to deliver great service to customers. If you care about clarity, consistency, and making information genuinely useful, you'll fit right in.

We're driven by a simple purpose: to provide content that's clear, reliable, and easy to use — so our teams can focus on doing what they do best. Join us and help make sure the right information is always at the fingertips of those who need it most.

Your day-to-day

• Create and update knowledge content that helps frontline teams deliver consistent service; including customer walkthroughs, guides and quick-reference materials.
• Support the Advisor, Information Management by contributing to projects and helping ensure content is accurate, easy to understand and aligned with business needs.
• Work with internal and external stakeholders to make sure content is fit for purpose and reflects current processes and policies.
• Support staff and stakeholders by providing guidance on how to access and use knowledge content, helping build a culture where information is shared openly and used effectively.

To be successful in this role:

• You communicate clearly and respectfully, using plain English and active listening to help others understand and use knowledge content.
• You work well with others, share ideas and support a culture of collaboration and continuous improvement.You take initiative to complete tasks on time, solve problems and look for ways to improve how information is managed and shared.
• You use technology confidently and help others navigate systems to find and use the information they need.

Salary Service NSW Grade 5/6, with the base salary for this role starting at $90767 base plus superannuation.

Click Here to access the Role Description. For enquiries relating to recruitment please contact Thomas Ting-Shelley via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 20th of October at 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit

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