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People Connect Advisor
2 weeks ago
- APS Level 5, Ongoing / Non-ongoing for 12 months
- $84,228 – $91,809 per annum + 15.4% super
- Adelaide, Brisbane, Canberra, Hobart, Melbourne, Sydney
As part of the Organisational Development (OD) Program at the Bureau, People Connect are responsible for responding to people-related enquiries and tasks across the employee lifecycle. The People Connect Advisor will sit within one of three teams in People Connect, including Recruitment Operations, Payroll Operations and General Human Resource Operations to deliver an outstanding customer experience for Bureau staff.
The People Connect Advisor will be the first point of contact to review, triage and resolve HR ticket enquiries in the Bureau's Ticketing Service Management tool. As a key member of the People Connect team, they will enable and deliver an outstanding end user experience for Bureau staff and people managers, through the provision of HR advice and initiatives, reporting, quality assurance of payroll activities and HR data and system improvement initiatives.
The Advisor will need to have knowledge of at least one of the following areas:
- APS Recruitment policies, procedures and legislative requirements – including onboarding and offboarding processes
- Pay and conditions including leave, allowances, salary arrangements and general employee relations processes
- General human resources functions and advice including organisational policy and procedure, reporting, audits, information management and improvements to HR self-service products and services.
The People Connect Advisor reports directly to a People Connect Lead and is required to work closely in a team-based environment, with members of People Connect and broader OD Program. The Advisor will contribute to the OD Service Delivery model through provision of advice, contributing to business improvement initiatives and will assist with the implementation and review of systems and the development of tools, policies and procedures.
The Advisor will be highly knowledgeable of APS pay, conditions, and/or recruitment/payroll functions, have a strong SAP HR background, well developed communication skills and the ability to provide a strong, professional customer service. The Advisor will be required to analyse and update SAP HR data, assist with the identification of patterns and trends analysis of enquiries to support improvements to the Bureau's HR products and services.
The Advisor works collaboratively, follows process and procedures, and is reasonably autonomous, exercising a degree of independent judgement in making decisions within defined parameters. They provide advice that requires reliance on specialist HR skills, knowledge and expertise to resolve issues and enhance the customer experience. The People Connect Advisor plans their work in the context of competing priorities and contributes to and implements changes in workplace practices as required.
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