Advisor Information Management

Role: Advisor, Information Management

Grade: SNSW Grade 7/8

Employment Type: Full-time, ongoing and temporary opportunities

Location: Haymarket, Parramatta, Gosford or approved regional office. Hybrid / flexible working arrangements.

This role sits within Training and Customer Resolution, Enterprise Risk and Enablement.

Please note: This recruitment will be used create a Talent Pool for opportunities that arise over the next 18 months If you are interested and would like to be considered to join our talent pool for upcoming full-time, ongoing and temporary opportunities, apply now.

About the team

Our Information Management team is all about making life easier for frontline staff. We create and maintain the knowledge content they rely on every day to deliver great service to customers. If you care about clarity, consistency, and making information genuinely useful, you'll fit right in.

We're driven by a simple purpose: to provide content that's clear, reliable, and easy to use — so our teams can focus on doing what they do best. Join us and help make sure the right information is always at the fingertips of those who need it most.

Your day-to-day

• Create and update knowledge content, so frontline teams have access to clear, accurate and easy-to-use information.
• Collaborate with internal and external stakeholders to ensure that content is fit for purpose.
• Support regular reviews and audits to keep content up to date and identify ways to improve how information is managed.
• Guide staff on using knowledge systems and contribute to improving how information is searched, shared and used.

To be successful in this role you will demonstrate:

• Strong communication skills - You can explain complex ideas clearly, tailor messages to different audiences, and present information utilising internal policies and frameworks.
• Problem-solving mindset - You're confident analysing information, spotting risks, and recommending practical solutions.
• Customer focus – You focus on the needs of internal teams and stakeholders to deliver usable content for our frontline teams while also meeting the needs of our customers.
• Tech-savvy approach - You know how to use digital tools to manage information, and you look for ways to improve systems and processes.

Salary Service NSW Grade 7/8, with the base salary for this role starting at $105986 base plus superannuation.

Click Here to access the Role Description. For enquiries relating to recruitment please contact Thomas Ting-Shelley via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 20th October at 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

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