Customer Support Specialist

1 day ago

Cremorne Victoria Australia Cookaborough Full time $80,000 - $120,000 per year

About us

Cookaborough is a Melbourne-based software platform providing an end-to-end operating solution to hundreds of passionate ready-made meal businesses around Australia. As well as providing a powerful suite of online tools designed specifically for ready-made meal businesses, we also provide a marketplace where people can find businesses providing locally made, fresh, nutritious, and delicious meals that meet different dietary requirements and cultural tastes.

Cookaborough also enables food businesses using the platform to service the growing Support at Home and NDIS markets. These are two rapidly growing segments that are not only good for business but also extremely rewarding to be able to service. With a proven and much-loved product, the business is experiencing significant growth, and is about to exceed $20m of annual transaction value.

How you'll make an impact

We're looking for a Customer Support Specialist to support our growing community of Cooks and Customers. This role is perfect for someone who thrives on solving problems, enjoys working in a fast-paced SaaS environment, and has a compassionate touch, especially when supporting Support at Home (SaH) and NDIS customers.

What you'll do

  • Manage phone, email and website enquiries via the ZohoDesk ticketing system.
  • Offer guidance, training, and compassionate support to a diverse group of stakeholders, including Cooks, Customers, Home Care Package SaH recipients and their Care Coordinators/Managers, as well as NDIS participants and their Plan Managers.
  • Investigate and resolve issues, collaborate with internal teams, and ensure timely and effective solutions.
  • Enhance our Help Centre with self-help resources that empower customers to resolve issues independently.
  • Spot trends across various data sets, market insights, and customer behaviors to identify and deliver process improvements.
  • Support the Product team by testing new features and provide feedback on the functionality and user experience.

What you'll bring

  • 1+ year of Customer Support experience with a SaaS business.
  • Excellent problem-solving skills and tech-savvy mindset.
  • Strong attention to detail.
  • Patience, empathy, and a genuine desire to help.
  • Excellent communication and stakeholder management skills.
  • Bonus: Experience with the food industry, SaH/NDIS customers, or B2B/B2C SaaS platforms.

This is a fantastic opportunity to make an impact in a fast-growing, mission-driven company. Work with an amazing team that values collaboration and innovation and is transforming how ready-made meal businesses operate.

We offer a progressive culture, a competitive salary package and flexible working arrangements to allow you to best balance your work and life with a minimum 3 days per week from our incredible offices in Cremorne.

Ready to help Cooks grow their businesses and hungry households find their perfect meal?

Apply now and join us at Cookaborough

  • Customer Support Specialist

    5 days ago

    Cremorne, Victoria, Australia Cookaborough Full time $60,000 - $90,000 per year

    About usCookaborough is a Melbourne-based software platform providing an end-to-end operating solution to hundreds of passionate ready-made meal businesses around Australia. As well as providing a powerful suite of online tools designed specifically for ready-made meal businesses, we also provide a marketplace where people can find businesses providing...

  • Customer Service Specialist

    1 week ago

    Cremorne, Australia MT Capital Pty Ltd Full time

    MT Capital Pty Ltd is a leading investment firm specializing in crypto-assets. We are looking for a highly motivated and dedicated Customer Service Specialist to join our team. As a Customer Service Specialist, you will play a vital role in delivering exceptional service to our clients and ensuring their satisfaction. If you have a passion for finance and...

  • Customer Success Specialist

    7 days ago

    Cremorne, Victoria, Australia Caleb and Brown Full time $60,000 - $120,000 per year

    Who we are:Caleb and Brown, headquartered in Melbourne Australia, has grown in the last nine years to become one of the leading cryptocurrency brokerage firms globally. By fostering a culture of crypto experience married with professional services, we are building the bridge to the traditional financial world. We are seeking a motivated and client-focused...

  • Customs and Logistics Specialist

    2 weeks ago

    Cremorne, Victoria, Australia Country Road Group Full time $80,000 - $120,000 per year

    We are seeking a detail-oriented and experiencedCustoms &Logistics Specialistto oversee the end-to-end customs compliance and international shipping operations for Country Road Group.In this key role, you'll be responsible for ensuring that our global trade activities comply with all relevant import/export laws and regulations. You will also work closely...

  • [15h Left] Customer Success Specialist

    3 weeks ago

    Cremorne, Australia Caleb and Brown Pty Ltd Full time

    Who we are Caleb and Brown, headquartered in Melbourne Australia, has grown in the last nine years to become one of the leading cryptocurrency brokerage firms globally. By fostering a culture of crypto experience married with professional services, we are building the bridge to the traditional financial world. We are seeking a motivated and client-focused...

  • Customer Experience Specialist

    1 week ago

    Victoria Park, Australia Autoleague Full time

    Exciting and rewarding career opportunity - Dynamic and supportive workplace culture - Located in a vibrant and central location Are you passionate about providing exceptional customer service and creating unforgettable experiences for customers? If you're a self-motivated team player with outstanding communication skills and a desire to exceed targets, we...

  • Service Desk Support Specialist

    4 days ago

    Cremorne, Australia Reece Group Full time

    Service Desk Support Specialist **The Reece name is probably best known for plumbing. But we’re much more than that!!** As part of Reeetech, you’ll join a 250+ strong team that handles everything from Product Management and Engineering to Data and AI. We’ve built a world-class product and design culture. Collaborative, non-hierarchal, diverse, and...

  • Client Support Specialist 6 Month Contract

    5 days ago

    Cremorne, Australia Caleb and Brown Pty Ltd Full time

    Caleb & Brown Pty Ltd is looking for a Customer Support Specialist to join our team on a 6-month contract basis. As a vital member of our Customer Support team, you will be responsible for ensuring our clients receive the highest level of service while navigating the world of cryptocurrency. This role will require a proactive and friendly approach to...

  • Customer Support Specialist

    1 day ago

    Remote (Australia) Atomi Full time $60,000 - $90,000 per year

    Join Atomi: Reinvent how the world learns. At Atomi, we're on a mission to unlock human potential by transforming the way students learn and teachers teach. Our platform combines cutting-edge technology with a creative, human-first approach, turning complex ideas into simple, engaging experiences for students, educators, and parents everywhere. We're...

  • Technical Support Tier 1 Specialist Ii

    1 week ago

    Cremorne, Australia Tesla Full time

    **What to Expect** This position demands high levels of interaction with customers, installers, and employees, making strong technical skills and exceptional customer service abilities essential. The Specialist will collaborate with Sales, Operations, and Service teams to enhance the owner experience for our rapidly expanding customer base. **What You'll...