Customer Success Specialist

2 days ago

Cremorne, Victoria, Australia Caleb and Brown Full time $60,000 - $120,000 per year

Who we are:

Caleb and Brown, headquartered in Melbourne Australia, has grown in the last nine years to become one of the leading cryptocurrency brokerage firms globally. By fostering a culture of crypto experience married with professional services, we are building the bridge to the traditional financial world. We are seeking a motivated and client-focused individual to join our team as a Client Success Specialist. In this role, you'll support our global client base by ensuring seamless transactions, solving problems, and building lasting relationships.

What we'd love to see:

We are seeking a Client Success Specialist or a dynamic individual from a background whereby they could transfer their already well honed skills. The successful candidate will be a pro at developing long-term relationships with clients, fostering trust and satisfaction as well as having either a deep understanding of the cryptocurrency landscape or be passionate about their expertise and what they do functionally. This role offers a remarkable opportunity to contribute to our company's growth while working in a high performance yet supportive environment that values results and outcomes, but importantly, people first.

Responsibilities:

  • Provide prompt, friendly, and professional support via chat, phone, and email channels.
  • Assist clients with inquiries, troubleshooting, and understanding our trading platform and operational processes.
  • Collaborate with Senior Brokers, Associates, and internal teams to execute trades, deposits, and withdrawals.
  • Monitor and facilitate client transactions to ensure a seamless experience.
  • Handle and resolve unique or complex client cases in collaboration with cross-functional teams.
  • Document and track customer interactions using tools like Zoom Phone, Intercom, Slack, Asana, and Salesforce.
  • Triage internal support tickets and contribute to debugging product-related issues.
  • Contribute to improving client support processes and delivering a 5-star service across all touchpoints.
  • Build long-term relationships with clients, fostering trust and satisfaction.

Requirements

  • Excellent communication skills in written and verbal English.
  • Strong problem-solving and analytical skills with attention to detail.
  • Ability to multitask and thrive in a fast-paced environment.
  • Empathy, patience, and a client-focused mindset.
  • Proficiency with customer support tools such as Zoom Phone, Intercom, Slack, Asana, and Salesforce is preferred (training provided).
  • Modest understanding of cryptocurrency markets and infrastructure is preferred but not mandatory.

Benefits

  • Learn from a team of experienced cryptocurrency experts

  • Ongoing training and industry development opportunities from a supportive leadership team

  • Competitive salary package, including performance-based incentives and potential for significant growth.

  • Access to cutting-edge technology and market insights.
  • Collaborative and supportive team culture with a passion for digital assets.
  • 0% trading fees with Caleb and Brown

Applicants must have full Australian working rights and be residing in Melbourne, Australia to be considered for this role. We value diversity and inclusivity and ensure an equal process for all throughout our recruitment processes.

  • Customer Success Manager

    1 week ago

    Cremorne, Victoria, Australia Black Nova VC Full time $100,000 - $120,000 per year

    CSM - Customer Success Manager Location: Melbourne - Cremorne (3 Days p/week in Co-working Space)$80-90k base + Super + Bonus + EquityAnnual wellness bonus and professional training budget to spend on your growth.Black Nova is representing one of our Portfolio companies. They're a construction technology SaaS company, headquartered in Melbourne with...

  • Customer Success Manager

    2 weeks ago

    Cremorne, Victoria, Australia SEEK Limited Full time $80,000 - $120,000 per year

    Company DescriptionAbout SEEKSEEK's portfolio of diverse businesses make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small...

  • Customs and Logistics Specialist

    1 week ago

    Cremorne, Victoria, Australia Country Road Group Full time $80,000 - $120,000 per year

    We are seeking a detail-oriented and experiencedCustoms &Logistics Specialistto oversee the end-to-end customs compliance and international shipping operations for Country Road Group.In this key role, you'll be responsible for ensuring that our global trade activities comply with all relevant import/export laws and regulations. You will also work closely...

  • eCommerce Specialist

    1 week ago

    Cremorne, Victoria, Australia DECJUBA Full time $60,000 - $120,000 per year

    Job description:ABOUT DECJUBAJoin DECJUBA, one of Australia's most dynamic and fast-growing fashion brands. We're on a mission to deliver an AMAZING multi-channel shopping experience, and we need an eCommerce Specialist who is as passionate about digital retail as we are.If you thrive in a fast-paced, high-energy environment and love the challenge of...

  • eCommerce Specialist

    1 week ago

    Cremorne, Victoria, Australia Accent Group Limited Full time $60,000 - $80,000 per year

    Hype DCis Accent Group's premium, limited and exclusive sneaker retailer. With almost 25 years as one of Australia's leading premium sneaker destinations, Hype DC continues to deliver a curated world class assortment of sneakers to our customers. Here at Hype DC, we are obsessed and committed to our people, our team and our customers are at the heart of...

  • Facilities Specialist

    2 weeks ago

    Cremorne, Victoria, Australia SEEK Limited Full time $90,000 - $120,000 per year

    Company DescriptionAbout SEEKSEEK's portfolio of diverse businesses make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small...

  • GIS Specialist

    2 days ago

    Cremorne, Victoria, Australia Ventia Full time $90,000 - $120,000 per year

    About The RoleDue to growth and delivery targets due to our success, we are seeking an experiencedGIS Specialistworking in ArcGIS and geospatial data management to join our dynamic team.In this role, you will help to design, build, and maintain interactive mapping applications, automate workflows, and deliver innovative solutions that help stakeholders make...

  • Oracle Specialist, Finance Systems

    6 days ago

    Cremorne, Victoria, Australia Reece Group Full time $120,000 - $180,000 per year

    About ReeceYou probably know Reece as Australia's largest supplier of plumbing and bathroom products.But we are much more than that. We are a leading Australian distributor of trade products to residential, commercial and infrastructure customers. We're an ASX listed company with more than 800+ branches and 9,000 employees across Australia, New Zealand and...

  • Digital Media Specialist

    1 week ago

    Cremorne, Victoria, Australia Reece Full time $90,000 - $120,000 per year

    Digital Media SpecialistBring Learning to Life Through StorytellingReece is more than Australia's largest supplier of plumbing and bathroom products - we're a network of 6,400+ people across Australia and New Zealand, united by a culture of continuous improvement.We're looking for a Digital Media Specialist to help us capture and share real stories and...

  • Employee Relations Specialist

    2 weeks ago

    Cremorne, Victoria, Australia Reece Group Full time $80,000 - $120,000 per year

    About ReeceYou probably know Reece as Australia's largest supplier of plumbing and bathroom products.But we are much more than that. We are a leading Australian distributor of trade products to residential, commercial and infrastructure customers. We're an ASX listed company with more than 850+ branches and 9,000 employees across Australia, New Zealand and...